PolyVision TS Series User Manual (English)

Questions and Answers:

J
James AdamsAug 1, 2025
What to do if both PolyVision TS transceiver lights are green, but the software says communication has been lost?
- F
  Felicia SextonAug 1, 2025
  If both transceiver lights are green on your PolyVision Interactive whiteboard but the software indicates a lost connection, the issue might stem from a disconnected serial cable or incorrect port usage. First, ensure the serial connections are securely plugged into both the board and the computer. If the problem persists, your computer might be trying to use a different serial port than the one your transceiver is connected to, so try connecting to a different serial port. Also, disable other software that may be using the same COM port, such as Palm HotSync.
P
Peter GreenAug 7, 2025
Why does the PolyVision TS Interactive whiteboard connection keep breaking and reconnecting?
- M
  Melinda DelgadoAug 7, 2025
  If the connection of your PolyVision Interactive whiteboard keeps breaking, it's likely that something moving in the room is periodically shadowing one of the transceivers. This could be someone standing in front of the whiteboard or walking/sitting near the computer transceiver. To solve this, try moving the transceiver higher on the wall on the whiteboard side. On the computer side, move the transceiver away from any aisles or walkways, especially places where someone might sit in front of it.
J
Joseph LeonAug 13, 2025
What to do if one PolyVision TS transceiver light is green and the other is amber?
- A
  Amanda WilliamsAug 13, 2025
  If one transceiver light is green and the other is amber on your PolyVision Interactive whiteboard, it indicates that one of the transceivers is shadowed or blocked. The transceiver with the amber light is likely shadowed, while the one with the green light is blocked. Move the amber transceiver away from tall or overhanging objects, such as computer monitors. Reposition the green transceiver away from any tall or overhanging objects. If the board side transceiver is green, check for objects hanging from the ceiling above and in front of the transceiver, such as drapes or signs.
M
Marissa FaulknerAug 19, 2025
Why are both PolyVision Interactive whiteboard transceiver lights amber?
- G
  gregoryreyesAug 19, 2025
  If both transceiver lights are amber on your PolyVision Interactive whiteboard, the transceivers are either too far apart or shaded from one another. To fix this, move the transceivers closer together and ensure they are not obstructed by overhanging objects. Also, make sure there are no tall, wide objects positioned between the two transceivers.

PolyVision TS Series Specifications

General

Brand	PolyVision
Model	TS Series
Category	Interactive whiteboard
Language	English

Summary

Overview

What is Webster?

Explains the core functionality and purpose of the Webster software.

Ways to Use Webster

Describes various applications and use cases for the Webster software.

Installing Webster Software

Computer System Requirements

Lists the necessary hardware and software specifications for installation.

Install Webster Software in Windows

Step-by-step guide for installing the software on a Windows operating system.

Install Webster Software on Macintosh

Step-by-step guide for installing the software on a Macintosh operating system.

Starting Webster Software

Instructions on how to launch and start the Webster application.

Establish Computer Communication

Details on establishing a communication link between the computer and the whiteboard.

Uninstall Webster Software

Procedure for removing the Webster software from your system.

Use Multiple PolyVision Products

Guidance on using the software with multiple PolyVision devices simultaneously.

Webster Basics

How Webster Works

Explains the fundamental operation and workflow of the Webster software.

About Writing

Details how to write and draw on the PolyVision product using the software.

About Erasing

Instructions on how to erase content using the software's tools.

About Printing

Guide to printing captured images or current board content.

About Capturing a Snapshot

Explains how to capture and save the current screen content as a snapshot.

Getting Started with Webster Tools

Walk-and-Talk Remote Functions

Describes the functions available on the Walk-and-Talk remote control.

Whiteboard Icons

Explains the icons found on the TS and TSL whiteboard icon strips.

Sounds and Feedback

Details the audible feedback provided by the whiteboards during operation.

Webster Software Main Window

Overview of the main interface elements of the Webster software.

Command and Annotation Toolbars

Explains the functionality of the command and annotation toolbars.

Full Screen Annotation Toolbar

Describes the annotation toolbar functions available in full-screen view.

Managing Toolbars

Instructions for managing the visibility and position of toolbars.

Pens, Erasers, and Stylus Usage

Writing and Erasing TS/TSL Whiteboards

How to write and erase on TS and TSL interactive whiteboards.

Writing and Erasing WT/WTL Whiteboards

How to write and erase on Walk-and-Talk interactive whiteboards.

Writing and Erasing IP/FSM Models

How to write and erase on Interactive Panels and Flat-Screen Modules.

Using Webster with a Projector

Start Projection Mode

Steps to enter and set up projection mode with your whiteboard.

Re-align Projection

Procedure for re-aligning the projected image if it's misaligned.

Projection Alignment Points

Explanation of alignment levels and how to change them.

Use Webster in Projection Mode

How to control your computer using the whiteboard in projection mode.

Projection Toolbar

Details the tools and functions available in the projection toolbar.

Projection Mark-ups

How to add annotations and markups to the projected computer screen.

Use Spotlight and Reveal Tools

How to use spotlight and reveal tools to focus attention on the projected screen.

Use Projection Mode with PowerPoint

How to control PowerPoint presentations from the whiteboard.

Print in Projection Mode

Instructions for printing content while in projection mode.

Working with Snapshots

Create a Snapshot

Steps to capture the current image as a snapshot.

Take Automatic Snapshots

Configure Webster to automatically capture snapshots during inactivity.

View Snapshots

How to view and navigate through captured snapshots.

Select Snapshots

Methods for selecting one or multiple snapshots for editing or export.

Work with Webster Files

Guidance on creating, saving, opening, and closing Webster files.

Password Protect Files

How to secure Webster files with a password in Windows.

Play Back Snapshots

How to review recorded writing and erasing sequences.

Copy and Move Snapshots

Instructions for rearranging or duplicating snapshots.

Export Snapshots

Exporting snapshots to various graphic file formats.

Rename Snapshots

How to change the caption or name of a snapshot.

Delete Snapshots

Procedure for removing unwanted snapshots.

Edit Snapshots

Modifying snapshots using annotation tools.

Print Snapshots in Windows

Customizing print settings for snapshots in Windows.

Publish Snapshot as HTML/PDF

Publishing snapshots to the web or as PDF files.

Create Backdrop File

Creating image files to use as backdrops for snapshots.

Add Backdrop to Snapshot

Applying image files as backdrops to snapshots.

Insert Screen Shot as Backdrop

Using screen captures as backdrops for snapshots.

Send Snapshot via E-mail

How to send snapshots as email attachments.

NetMeeting and Webster Integration

NetMeeting Requirements

Lists the prerequisites for using NetMeeting with Webster.

Use Webster in NetMeeting Conference

How to use Webster during a NetMeeting conference.

Share Webster Software in NetMeeting

Enabling participants to share and interact with the Webster whiteboard.

Use Webster with NetMeeting Whiteboard

Connecting Webster to the NetMeeting whiteboard for simultaneous recording.

Conference Control Center

Managing conference participants and whiteboard visibility.

Conference View Preferences

Controlling what remote viewers see during a conference.

Use Webster Projection Mode with NetMeeting

Using Webster's projection mode within a NetMeeting conference.

Webster Software Options

Customize General Options

Adjusting general settings for window behavior, startup, and screen saver.

Customize Pens and Erasers

Configuring pen width, eraser size, color, and shape.

Customize Sounds

Adjusting audible feedback for whiteboard functions.

Customize Image Export

Setting default characteristics for exported images.

Customize Projection Mode Settings

Configuring settings for projection mode, including alignment and toolbars.

Customize Playback Options

Specifying playback speed and delays for recorded sequences.

Customize Backdrops on Macintosh

Configuring backdrop options for Macintosh users.

Change Pen Colors in Windows

Customizing pen and background colors in the Windows version.

Troubleshooting, Care, and Maintenance

Get On-Line Help

How to access help resources for the software.

Troubleshoot Whiteboard Hardware

Troubleshooting common hardware issues with whiteboards.

Troubleshoot TS/TSL Whiteboard Hardware

Specific troubleshooting steps for TS and TSL whiteboard hardware.

Troubleshoot Software

Solutions for common software-related problems.

Technical Support

Contact information for PolyVision technical support.

Care for TS/TSL Whiteboards

Maintenance and cleaning instructions for TS and TSL whiteboards.

Care for Markers, Stylus, and Eraser

Guidelines for maintaining writing and erasing tools.

Installing TS and TSL Series Whiteboards

What Comes in the Box

Lists the components included with TS or TSL whiteboard models.

Mount Whiteboard on Wall

Step-by-step instructions for wall mounting the whiteboard.

Connect Your Whiteboard

How to connect the whiteboard to your computer via USB or serial port.

Install and Use TS Wireless Option

Guide for installing and operating the wireless connectivity option.

Wireless Option Components

Details the parts included with the TS Wireless option.

Mount Whiteboard Transceiver

Instructions for mounting the wireless transceiver on the whiteboard.

Connect Serial Cable

Steps for connecting the serial communication cable.

Connect Power

How to connect the power supply to the whiteboard and transceiver.

Connect to Your Computer

Connecting the transceiver to the computer's serial or USB port.

Transceiver LEDs

Explains the status lights on the wireless transceivers.

Establish Wireless Link

Steps to create a wireless connection between transceivers.

Troubleshoot Wireless Option

Solutions for common problems with the wireless option.

Product Warranty Information

What is Not Covered by Warranty

Lists items and conditions excluded from the product warranty.

How to Get Warranty Service

Procedures and contact information for obtaining warranty support.

Limitation of Damages and Implied Warranties

Legal disclaimers regarding liability and implied warranties.

State Law and Warranty

Explains how state laws relate to the product warranty in the USA.

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Table of Contents