11 | Settings
Operating instructions 75 / 100
11.10 Service
1. Press the button
2. Press the button Service
The following information is available:
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Information on unit model/software version
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Serial number information
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Hotline - Chef [}89]
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Hotline - Service [}89]
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Service levels
This function is only available to RATIONAL Service Partners.
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Software update info [}75]
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Installed software version [}75]
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Service messages of the last 14 days
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Open source licences .
11.10.1 Information on unit model
Here you will find the name of your unit and which software version is installed on it.
11.10.2 Software update info
Here you can see which software version is installed on your unit. If you have connected your unit to
ConnectedCooking and activated the Download software updates automatically function, software updates will
be made available to you automatically. Click here for more information: Carry out software updates automatically
[}83] If a software update is available, the current software version is displayed and the Start installation button
is active.
1. Press the button Start installation
>> The software update is carried out and the unit is restarted.
11.10.3 Installed software version
Here you will find all information about the installed software version and installed help packages.
11.11 ConnectedCooking
NOTICE
If no “Activation code” is displayed, it is not yet possible to connect to the ConnectedCooking server.
This may be due to the following:
• DNS name resolution for www.connectedcooking.com must be available.
• Version with DHCP: DHCP active – IP address is assigned by the network.
• Version without DHCP: network operator must provide IP address, network mask, gateway and DNS server,
which can then be entered manually on the cooking system.
• Firewall ports 443 and 8883 free (protocol: HTTPS and MQTT) for outgoing communication to destination
host: www.connectedcooking.com (IP 185,113,124.8)
• Network with MAC filter: MAC addresses can be read on the combi-steamer or requested via customer
service *These settings correspond to the default settings of a home router"
1. Press the button
2. Press the button ConnectedCooking
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