Samsung Galaxy Note 7 - Contact Sprint for Assistance with International Service

Making Connections Global Services 153
Contact Sprint for Assistance with International
Service
IfyouexperienceanyissueswithvoiceordataserviceswhileoutsideoftheUnitedStates,Sprint
offerscustomersupport24hoursaday.Intheeventthatyoudoexperienceanissue,trythe
followingactions:
n Firsttrypoweringyourphoneoffandthenbackon;thiswillforceyourphonetoreregisterwith
thenetwork.
n Trymanuallyselectinganothernetwork.Informationforselectingnetworkscanbefoundinthe
phoneguide.
Ifneitheroftheseactionsresolvesyourissue,youwillneedtocontactcustomerservice(seebelow).
Whencallingtoreportanissue,thefollowinginformationwillbebeneficialintryingtoresolveyour
issueasquicklyaspossible:
n Yourwirelessphonenumber.
n Thecityandcountryyouaretravelingin.
n Anyerrormessagethatdisplaysonyourphoneorthatyouheardwhentryingtoplaceacall.
n Iftheissueiswithdata,wereyouabletoplacevoicecalls?
n Iftheissueiswithvoiceservice,wereyouabletoaccessdata?
Please call the numbers below if you need assistance:
WhileintheUnitedStates:Call1-888-226-7212.
WhiletravelingoutsidetheUnitedStates:
n
InGSMmode:touchandhold0 andthendial1-817-698-4199.
n InCDMAmode:enterthecountrycodeandthendial1-817-698-4199.
Thereisnochargeforthiscallfromyourwirelessphone.
From a landline phone when outside the United States:
SprintWorldwideCustomerSupportcanbereachedfromalandlinephoneat1-817-698-4199.
Accessorconnectionfeesmayapply.Thetollfreenumbersbelowcanalsobeusedtocontact
SprintWorldwideCustomerSupportinthefollowingcountries:
Country From Landline Phone
Canada 1-866-805-9890