SolarWinds UDT - Escalated Advanced Alerts; Escalated Alert Example

Using Orion Platform Advanced Alerts
4.
If you want to limit the list of alerts to only those dealing with a single
type of device, select the device type from the Type of Device list.
Note: This option is only available if Orion is monitoring multiple types of
network devices.
5.
If you want to limit the list of alerts to only those of a single type, select
the specific alert type from the Alert Name list.
Note: This option is only available when multiple types of SolarWinds UDT
alerts have been triggered.
6. Confirm the number of alerts displayed in the Show Alerts field.
7. If you want acknowledged alerts to remain in the Alerts view, even after
they have been acknowledged, check Show Acknowledged Alerts.
8. Click Refresh to update the alerts list with your new settings.
9. Check Acknowledged next to the alerts you want to acknowledge.
10. Click Acknowledge Alerts.
Escalated Advanced Alerts
By creating an escalated alert, SolarWinds UDT enables you to customize a series of
alerts to trigger successive actions as an alert condition persists. The following
sections provide both a scenario where an escalated alert may be useful and the
steps required to create one using the Orion Advanced Alert Manager.
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Escalated Alert Example
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Creating a Series of Escalated Alerts
Escalated Alert Example
WidgetCo is a business with a small IT staff, consisting of two technicians and an IT
manager. To ensure that issues are addressed appropriately, the IT manager has
created multiple escalated alerts for a range of potential network events, including
device failures and excessive disk space or bandwidth usage. Typically, the escalated
alerts configured by the WidgetCo IT manager proceed as follows:
1.
Immediately, as soon as SolarWinds UDT recognizes an alert condition,
SolarWinds UDT generates both an email and a page that are sent to one of the
two technicians. An entry is also recorded in the Orion events log.
2.
If the alert is not acknowledged in the Orion Web Console within 20 minutes, a
second alert is fired, generating another email and another page, both sent to
both technicians. An entry is also recorded in the Orion events log.
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