Troubleshooting
Scanning a Device
Use these steps to poll a UDT device.
1.
Open the UDT Compatibility Check (by default, "<installed
path>\SolarWinds\Orion\UDT\").
2. Click New. This opens a wizard that guides you and where you configure what
device to poll and what data to collect.
3.
If you select Orion Node, provide the requested information.
n Enter credentials you use to login on the UDT server.
n Select the Orion Node.
n Select a connection type.
4.
If you select Manual, enter the IP address of the device, the credential type
(SNMPv1, SNMPv2c, SNMPv3, or REL), the connection port, and the device
vendor.
n For SNMPv1 and SNMPv2, enter the community string.
n For SNMPv3, enter the user name and context.
n For REL, enter the user name and password to access the remote event
log.
5. Click Next.
6. Select the test targets for this session and then click Finish.
Results display in the session data window.
Analyzing Test Results
After you scan a device, the following sections guide you in understanding the results
for the different test targets.
Discovery, Layer 2, Layer 3 and DNS
In the Session Data menu you can find some items with Job Statistics suffix. If you
select one of those, it will display an overview of the selected job where you can verify
how the device responds to UDT requests for specific OIDs (Type and Status) and how
long it takes (Duration). This way you can easily identify if the device is currently not
supported by UDT or it timeouts on some requests.
The other items in the Session Data menu give detailed information about the
selected object (OID) and what data it returned. The item always belongs to the
nearest Job Statistics parent above.
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