UDT is set up to retrieve user data from domain controllers but no user data is
displayed in the UDT web console.
Solution
To verify that assigned credentials have sufficient privileges, attempt to re-add the
domain controller into UDT.
To verify credential privileges:
1. Click UDT Settings in the web console.
2. Click Manage Domain Controllers under Track Users and Endpoints.
3. Click Add AD Domain Controller.
4.
Enter the hostname or IP address.
5. Check Active Directory Domain Controller.
6.
Choose your credential from the list.
7.
Enter and re-enter the password.
8. Click Test.
If the test succeeds, the credentials are valid for the purposes of retrieving user data
from the domain controller. If not, see "Managing Active Directory Credentials" to
edit the credentials or create another set.
UDT Polling Spikes CPU on Target Device(s)
Issue
CPU utilization spikes on a device when UDT polls it.
Solution
Try one or more or these things:
n
Adjust the SNMP Pacing Delay setting on Advanced settings page (Settings >
UDT Settings > Advanced Settings) from 0 to 1 or 1 to 2.
Keep in mind this setting affects all UDT jobs and so may increase the time to
complete them.
If possible, set your polling mode to SNMPv1 because some devices do not
handle GetBulk requests very well.
n Check the length of the SNMP queue on relevant devices.
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UDT Polling Spikes CPU on Target Device(s)