Troubleshooting
n In UDT.Jobs log the job completes successfully; verify job's duration and adjust
timeout if necessary (Settings > UDT Settings > Advanced Settings)
n In UDT.BusinessLayer log verify the job's results are processed successfully
n Use nslookup from the UDT server to get DNS information on the device.
No Layer 3 Data for a Device
Issue
A device is added to UDT but doesn't display data (Layer3).
Solution
Verify that:
n Device supports all relevant OIDs
n Layer3 job exists for the node (Settings > UDT Settings > Job Status)
n UDT ports are being monitored (Settings > UDT Settings > UDT Port
Management page)
n In UDT.Jobs log the job completes successfully; verify job's duration and adjust
timeout if necessary (Settings > UDT Settings > Advanced Settings)
n In UDT.BusinessLayer log verify the job's results are processed successfully
n Connect to the device and verify ARP address table (e.g. sh arp)
No Layer2 Data for a Device
Issue
A device is added to UDT but doesn't display data (Layer2).
Solution
Verify that: Device supports all relevant OIDs
n Layer2 job exists for the node (Settings > UDT Settings > Job Status)
n UDT ports are being monitored (Settings > UDT Settings > UDT Port
Management page)
n In UDT.Jobs log the job completes successfully; verify job's duration and adjust
timeout if necessary (Settings > UDT Settings > Advanced Settings)
n In UDT.BusinessLayer log verify the job's results are processed successfully
n Connect to the device and verify MAC address table (e.g. sh mac address-table)
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