SolarWinds UDT - Wrong Connection Type Reported for Endpoint; Wrong VLAN Reported for Endpoint; No DNS Data for a Device

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Wrong Connection Type Reported for Endpoint

Issue

The data returned for an endpoint has an incorrect connection type.

Solution

Try these things:

n Verify the endpoint is not connected to a trunk port. (Trunk ports are excluded

by design from direct connection reporting.)

n Connect to the relevant network device to which you think the endpoint is

actually connected; check the value for the endpoint in the MAC address table.

n Connect to the relevant network device to which UDT says the endpoint is

connected; check the MAC address routing table.

Wrong VLAN Reported for Endpoint

Issue

The data returned for an endpoint has incorrect VLAN information. Since data is

being returned we know the Layer 2 job is running.

Solution

Connect to the relevant network device and correct any error in its MAC address

routing table for the endpoint.

No DNS Data for a Device

Issue

A device is added to UDT but does not display data (DNS).

Solution

Verify that:

n Device supports all relevant OIDs

n Layer3 job exists for the node (Settings > UDT Settings > Job Status)

n UDT ports are being monitored (Settings > UDT Settings > UDT Port

Management page)

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Wrong Connection Type Reported for Endpoint