Troubleshooting
Wrong Hostname Reported for Endpoint
Issue
The data returned for an endpoint has an incorrect hostname.
Solution
Keep in mind that the Endpoint Details view displays both current and historical
data.
Use nslookup to verify the hostname associated with the IP address.
Connect the relevant network device and verify in the ARP table that the IP address is
associated with the correct MAC address.
Wrong IP Address Reported for Endpoint
Issue
The data returned for an endpoint has incorrect IP address. Since data is being
returned we know the Layer 3 job is running.
Solution
Keep in mind that the Endpoint Details view displays both current and historical
data.
Connect to the relevant network device and check the ARP table to verify that the
MAC address for the endpoint is correct.
Wrong MAC Address Reported for Endpoint
Issue
The data returned for an endpoint has incorrect MAC address. Since data is being
returned we know the Layer 2 job is running.
Solution
Keep in mind that the Endpoint Details view displays both current and historical
data.
Connect to the relevant network device and check the MAC address table; verify that
the MAC address for the endpoint is correct.
Check the ARP table to verify that the MAC address for the endpoint is correct.
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