1. Click Start > All Programs > SolarWinds > SolarWinds License Manager Setup.
2. Click I Accept to accept the SolarWinds EULA.
3. If you are prompted to install the SolarWinds License Manager application, click Install.
Deactivating and Registering Licenses with the License Manager
If you decide to move your SolarWinds product to another server, use License Manager to deactivate the
license on the computer with the currently licensed product and reactivate it on the server with the new
installation.
To be able to deactivate and reuse a license without contacting SolarWinds Customer Service, your product
needs to be under active maintenance.
To deactivate a SolarWinds license and register it on another computer:
1.
Log in to the computer where the current SolarWinds product is installed.
2.
Click Start > All Programs > SolarWinds > SolarWinds License Manager.
3.
Select products you want to deactivate on this computer, and the click Deactivate.
You can deactivate more than one product at the same time. In this case, the deactivation file
will contain information about each product.
In certain products, you can deactivate licenses by using the internal licensing tool of the
product.
4.
Complete the deactivation wizard, and save the deactivation file.
5.
Log in to the SolarWinds Customer Portal, and navigate to the License Management page.
6.
Select your product instance, and click Deactivate license manually.
7.
In the Manage License Deactivation page, browse for the deactivation file you created in License
Manager, and click Upload.
Deactivate licenses are now available to activate on a new computer. The new License Manager tool
allows offline deactivation with a created file that can be uploaded to the customer portal.
8.
Log in to the computer on which you want to install your products, and then begin installation.
9.
When asked to specify your licenses, provide the appropriate information. The license you
deactivated earlier is then assigned to the new installation.
Excluding Orion Data Directories from Anti-Virus Scanning
Anti-virus programs may lock files used by the SolarWinds Job Engine v2 during scanning. This can cause
the SolarWinds Job Engine v2 services to stop and restart, causing delayed polling and gaps in data for a
poll cycle.
SolarWinds recommends that you exclude certain Orion data directories (depending on your Windows
platform) from your anti-virus scanning to improve performance and stability.
Exclude for Windows XP/Server 2003
C:\Documents and Settings\All Users\Application Data\SolarWinds
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