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Cutter head cannot reach commanded position due to obstruction or defective encoder/motor.
Media cannot move to commanded position due to obstruction or defective encoder/motor.
Machine cannot detect knife movement due to defective encoder, cable, or motor.
Cutter head cannot find the knife's origin position due to obstruction or motor issue.
Machine cannot detect pinch roller position due to sensor issues, obstruction, or wiring.
Middle pinch roller not correctly positioned over the media guide or grit roller.
Left pinch roller not correctly positioned over the media guide or grit roller.
OPOS sensor fails to lower correctly due to height, friction, or encoder issues.
OPOS sensor fails to detect registration marks due to contrast or dirt issues.
Barcode functionality unlock failed due to incorrect serial number or activation code.
Machine unable to read barcode due to sensor issues, size, or positioning.
G-Performance mode activation failed, check serial/activation codes or machine.
Firmware upgrade failed due to unavailable memory; requires main board service.
Insufficient memory for DMPL-buffer due to defective onboard memory.
Insufficient memory for display-stack due to defective onboard memory.
Manual setting of knife tip over registration marks required, use automatic OPOS method.
Manual setting of knife tip over registration marks required, use automatic OPOS method.
Machine does not power on or initialize; check power, cables, fuse, or PSU.
Media fails to load correctly due to sensor, pinch roller, or drive system issues.
Media sensors fail to detect media due to dirt, settings, or sensor malfunction.
Media folds or jams in the basket due to dry backing, cutting lines, or basket alignment.
Machine becomes unresponsive; check static, firmware, or main board issues.
Knife motor spins continuously after media load due to encoder, cable, or driver issues.
Guidelines for loading sheet media straight using rulers and sensor settings.
Procedure for loading roll media straight by pulling slightly while lowering pinch rollers.
Knife stuck in tangential cutter head toolshaft; removal procedure with screwdriver.
Uneven cut depth due to dirt on nose piece wheels, floor level, or worn bearings.
Cutting pressure does not change; likely FlexCut mode is active. Disable FlexCut.
Job cuts lines twice due to 'Panel replot' setting or design software export.
Knife tip touches media surface; adjust depth, use black nose piece, or slow speed.
Knife cuts in opposite direction due to incorrect setting (180°) or loose alignment pin.
Random knife rotation position or failure to find home position causes ragged cuts.
Poor quality cuts, especially near media edge, due to pinch roller/vacuum issues.
Checks for drag head knife sharpness, holder depth, and offset settings.
Curve endpoints don't meet startpoints due to mechanical, tracking, or knife settings.
Cutting occurs at wrong place or curves are wrong size in width direction.
Cutting occurs at wrong place or curves are wrong size in length direction.
Machine stops cutting after first panel in paneling mode; check software compatibility.
Small shift or gap occurs between panels due to tracking or media dimension changes.
Random lines or interruptions in curves indicate communication issues.
Calibrate media feed length to correct jobs that are too long or too short.
Calibrate cutting width for jobs that are too small or too wide.
Contour does not match printed design; check tracking, belts, OPOS calibration.
Machine fails to read registration marks; check sensor sensitivity, dirt, or mark size.
Excessive contour bowing due to OPOS-XY alignment issues or media deformation.
OPOS paneling stops cutting after first panel; check software compatibility.
Troubleshoot USB connection issues, driver installation, and cable problems.
Troubleshoot network connection issues, IP address, and firewall settings.
Procedure to start the machine in service mode for advanced options.
Accessing and configuring machine parameters through the settings menu.
Initiating specific machine functions and tests via the Actions menu.
Using the Service menu for diagnostics, calibration, and hardware checks.
Steps to access the Monitor screen for sensor and encoder functionality checks.
Overview of sensors and encoders monitored, their values, and potential issues.
Checking X-encoder functionality and potential defects on the X-motor.
Checking Y-encoder functionality and potential defects on the Y-motor.
Checking Z-motor encoder and flat cable for tangential cutter head issues.
Checking UD-encoder for linear encoder defects in the cutter head.
Verifying front media sensor for edge and presence detection.
Verifying back media sensor for edge and presence detection.
Testing OPOS sensor functionality and values on test sheet.
Checking Cam sensor status and potential flat cable issues.
Testing ultrasonic sensor sensitivity for roll-up unit functionality.
No status information available; Cam switch wired to connector J15 on main board.
Testing current needed to feed media to detect worn X-motors or drivers.
Identification and purpose of various connectors on the main board.
Identification and purpose of connectors on drag and tangential cutter heads.
General| Interface | USB, Ethernet |
|---|---|
| Cutting Speed | up to 1414 mm/s (55.7 in/s) |
| Accuracy | 0.2% of move or 0.25 mm (0.01 in), whichever is greater |
| Repeatability | 0.1 mm (0.004 in) |
| Contour Cutting Accuracy | ±0.1 mm |
| Media Advance Tracking Accuracy | ±0.1 mm/m |
| Media Thickness | 0.05 mm to 0.25 mm (2 mil to 10 mil) |
| Blade Type | Tangential |
| Tool Options | Drag knife, Tangential module |
| Power Requirements | 100-240 V, 50/60 Hz |
