Appendix
The following topics offer additional information for your phone, including troubleshooting,
account information, FCC information, warranty information, and customer service contact
information.
Troubleshooting
Check the questions and answers below for troubleshooting solutions for common phone
issues.
Question: Phone freezes/operation is unstable.
Answer: Restart the phone. If you are unable to turn the phone off, press and hold the
Power key for a few seconds to force your device to restart. Data that was being edited is
erased after your phone is powered on again.
Question: Cannot use phone, or internet.
Answer 1: Check whether you are where signal is weak or out of service area.
Answer 2: Restart the phone.
Answer 3: Is the phone in Airplane mode? To check that Airplane mode is canceled:
Answer 4: Is data communication disabled? To check that data communication is enabled:
Question: Battery level goes down quickly.
Answer: Are you where signal is weak or have been out of service area for a long period?
Calling where signal is weak or being out of service area uses a lot of Battery.
Question: Cannot unlock screen.
Answer: Restart the phone. If you are unable to turn the phone off, press and hold the
Power key for a few seconds to force your device to restart. Data that was being edited is
erased after your phone is powered on again.
Question: Difficulty during a call.
Answer 1: It may not be possible to make a call properly in a noisy location.
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