Technicolor TB30 User Manual

TB30s SIP Administrator Guide v1.3 Page 247 of 259
Part 14 Troubleshooting
If your phone is not operating as it should, please refer to the list of the problems in the following
table. It should help you to solve the issue.
Problem
Possible cause
Remedy
No dialing tone
No connection to the
LAN
Ensure that the Ethernet cable is
correctly connected to the LAN
port and the hub.
No display
No power.
Ensure that the power supply is
correctly plugged in.
"Waiting for
CA…"
Message and no
dialing tone
One of the following
parameters is not set
correctly:
- Phone IP address
- Call agent (CA) address
- Subnet mask
- Gateway address
Check these parameters with
your system administrator.
Your call partner
cannot hear you
OR
You cannot hear
him.
The handset cable is not
correctly plugged in.
Ensure that the handset cable is
correctly plugged into the
handset and the telephone
Time is not the
one you’ve
programmed.
Time is automatically
specified
by the network.
Ask your system administrator.
"Phone needs to
be rebooted"
message.
Following changes in the
configuration of the
phone, a reboot is
needed to take effect.
Press the "OK" key to reboot the
phone.
Phone does not
always ring.
Call forwarding active or
Do not disturb facility set.
Read the relevant section of the
user guide. Deactivate the Call
forward function by pressing Fwd
and “enable”
Table 9.1 Troubleshooting

Technicolor TB30 Specifications

General

Brand	Technicolor
Model	TB30
Category	IP Phone
Language	English