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ERROR CODE AND TROUBLESHOOTING
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EA23 Finisher jam
(Finisher section)
Paper transport jam (transport sensor) : Paper
being transported on the Finisher transport path is
stopped at the outlet sensor at 27.56 inches or
longer. [MJ-1101]
P. 6-42
EA24 Paper transport jam (between entrance and
transport sensors): The leading edge of paper
which has passed the entrance sensor on the
Finisher transport path does not reach the transport
sensor. [MJ-1101]
P. 6-42
EA25 Paper transport jam (after paper stack exit): The
finishing tray paper detection sensor detects paper
after a stack of paper exits from the finishing tray.
[MJ-1101]
P. 6-42
EA26 Paper transport jam (stop command request): A
command to stop equipment operation is received
while paper is being transported in the Finisher.
[MJ-1101]
P. 6-42
EA27 Paper transport jam (paper not inserted): The
equipment detects a paper-not-inserted jam but the
entrance sensor is turned ON before the equipment
is stopped. [MJ-1101]
P. 6-42
EA28 Paper transport jam (paper holder plate operation
delay): An attempt to start the arm assisting
operation for dropping paper on the finishing tray is
made, but the previous arm assisting operation has
not yet been finished. [MJ-1101]
P. 6-42
EA29 Paper transport jam (stack transport delay): The
buffer tray is extended to drop a stack of paper on
the finishing tray but the previous stack has not yet
exited. [MJ-1101]
P. 6-42
EA30 Power-ON jam:
(1) Paper exists at the inlet sensor when power is
turned ON.
[MJ-1030/1031]
(2) Paper exists at the feed path sensor or
processing tray sensor when power is turned
ON.
[MJ-1030]
P. 6-43
EA31 Transport path paper remaining jam: The paper
which has passed through the inlet sensor does not
reach the transport sensor. [MJ-1101]
P. 6-43
EA32 Exit paper remaining jam: The paper is remaining
on the finishing tray when the power is turned ON.
[MJ-1101]
P. 6-43
EA40 Door open jam:
The upper/front cover of the finisher section or the
upper/ front door of the puncher section has
opened during printing. [MJ-1030]
Joint open jam:
The finisher cover opened during machine
operation. [MJ-1031]
Cover open error:
The front cover or stationary tray cover is opened
during paper transport. [MJ-1101]
P. 6-44
EA50 Stapling jam: Stapling is not performed properly.
[MJ-1030/1031/1101]
P. 6-44
EA60 Early arrival jam: The inlet sensor detects the paper
earlier than a specified timing.
[MJ-1030/1031/1101]
P. 6-45
EA70 Finisher jam Stack exit belt home position error: The stack exit
belt is not at the home position. [MJ-1101]
Stack slider home position error: The stack slider is
not at the home position. [MJ-1031]
P. 6-46
Error code Classification Contents Troubleshooting
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