Page 3-14 110XiIIIPlus Maintenance Manual 13185L-002 Rev. A 1/24/06
Section 3 Troubleshooting
Printer stops and
ERROR LED flashes.
Printhead is not fully closed. Close printhead completely.
Head-open sensor not
detecting position flag, or flag
is not in the proper position.
Check head-open sensor and
flag for proper operation.
Printer stops and
ERROR LED flashes.
Printhead element is
overheated.
Printer resumes printing when
the printhead element cools to
normal operating temperature.
Printer stops and
ERROR LED flashes.
Printhead element is not hot
enough to print properly.
Environment too cold for
proper printing. Relocate
printer to warmer area.
Printhead data cable not
properly connected.
Allow printhead to cool.
Disconnect and reconnect
printhead cables. Ensure
cables are fully inserted into
connectors.
Print quality problems.
Printhead element is going
bad.
To override this message,
place ^JT in your format and
then ~JO to turn off the HEAD
TEST.
Clean printhead and test for
proper printing. Replace
printhead if necessary.
Cutter blade is
in the media path.
Turn power Off (O). Remove
media, reload media, and turn
power On (l). If the error
condition persists, check
cutter sensors and control
board. Replace if necessary.
Table 3-3. Basic Troubleshooting (Continued)
Symptom Diagnosis Action
ERR0R CONDITION
HEAD OPEN
WARNING
HEAD OVERTEMP
WARNING
HEAD UNDERTEMP
ERR0R CONDITION
ELEMENT BAD
ERR0R CONDITION
CUTTER JAMMED
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