Page 3-18 110XiIIIPlus Maintenance Manual 13185L-002 Rev. A 1/24/06
Section 3 Troubleshooting
Factory Assistance
Should you encounter any problem that cannot be corrected with the aid of this manual,
immediately contact your distributor or the Zebra Technical Support department to
minimize downtime and/or assist in returning the equipment.
Returning Equipment
Should it become necessary to ship your 110XiIII-Series printer, carefully pack it in a
suitable container to avoid damage during transit. A note describing the failure must be
enclosed with the unit. Whenever possible, use the original shipping container. If the
original shipping container is not available, a replacement can be ordered from the
Technical Support department. If other containers are used, follow a procedure similar to
the original factory packaging.
Remove all media and ribbon from the printer. Enclose the unit in a protective, dust proof
bag and ensure that the unit floats in an outer carton of shock-absorbing material.
A Return Materials Authorization (RMA) number is required for all equipment being
returned. Contact Zebra Technologies Technical Support department to obtain an RMA
number. Equipment returned for service without prior authorization may be refused.
US Zebra Technical Support
Phone: +1 847.913.2259
Fax: +1.847.913.2578
Hardware: hwtsamerica@zebra.com
Software: swtsamerica@zebra.com
UK and Europe
Zebra Technical Support
Phone: +44 (0) 1494 768298
Fax: +44 (0) 1494 768210
Support: tseurope@zebra.com
Caution:
Before packing the printer, remove any ribbon and paper rolls from the media
compartment. Do not package the printer in a rigid container without shock
mounts or shock-absorbing packing material. A rigid container allows shock on
the outside to be transmitted to the unit and may cause damage.
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