194 ACF5000 FTIR ANALYZER SYSTEM | OI/ACF5000-EN REV. A
Notify service
Who should you contact for further help?
Please contact your local service representative. For emergencies, please
contact
ABB Service,
Telephone: +49-(0)180-5-222 580, Fax: +49-(0)621-381 931 29031,
E-mail: automation.service@de.abb.com
Before you notify service…
Before you notify service because of a malfunction or a status message,
please check whether there actually is an error and whether the analyzer
system is actually operating out of specifications.
When you notify service…
When you notify service because of a malfunction or a status message, have
the following information available:
the production number (F-No.) of the analyzer system, you can find it on
the type plate and in the Analyzer Data Sheet,
The system controller and system module software versions are found in
the menu item
MENU → Diagnosis/Information → System overview,
An exact description of the problem or status as well as the status mes-
sage text or number.
This information will enable the service personnel to help you quickly.
Have the Analyzer Data Sheet ready – it contains important information that
will help the service personnel to find the cause of the malfunction.
When you return the analyzer system to the service department…
CAUTION!
When you return the analyzer system to the service department, e.g. for
repair, please state which gases have been supplied to the analyzer sys-
tem. This information is needed so that service personnel can take any
requisite safety precautions for harmful gases.
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