Agilent Technologies Bravo Platform User Manual

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4 Maintenance and troubleshooting
Troubleshooting hardware-related error messages
Bravo Platform User Guide
Troubleshooting hardware-related error messages
About this topic
This topic describes the most common error messages that might be encountered
with the Bravo Platform and provides some possible solutions.
Troubleshooting table
Error message/problem Cause Recommended actions
The Verify that it is safe to
home the W-axis message
appears during initialization.
The Prompt user to home
W-axis on first initialization
option is selected in the
profile.
If you are certain that no liquid is in the pipette
tips, click Retry to continue homing the w-axis
For a description of the profile options, see
“Miscellaneous area” on page 240.
The There appears to be a
plate present error message
appears during initialization.
The Ignore plate sensor
during pick and place option
is not selected in the
profile.
If the gripper is not gripping labware, click
Ignore and Continue to continue the homing
process.
Error message related to
communication problems or
failure.
Communications are
interrupted.
• Turn off the Bravo Platform off, and then
turn it back on.
• Initialize the Bravo Platform.
The Bravo Platform does not
appear in the Discovered
BioNet Devices dialog box.
(Diagnostics > Profiles >
Find available device).
Bravo Platform is not
communicating with
VWorks software.
To re-establish communication:
1 Click Refresh in the Discovered BioNet
Devices dialog box.
2 Turn off the Bravo Platform, and then turn it
back on.
3 Click Refresh again.
If the problem persists, try one or more of the
following.
• Check the Ethernet cables between the
Bravo Platform and computer (and to and
from hub if applicable).
• On the computer (and the hub, if
applicable), check that the link light next to
the Ethernet cable is on and green.
• In the Discovered BioNet Devices dialog
box, check that the Select the Ethernet
adapter... list is set appropriately.
• Make sure the Ethernet firewall is turned
off.
If the problem persists, contact Agilent
Automation Solutions Technical Support.

Agilent Technologies Bravo Platform Specifications

General

Brand	Agilent Technologies
Model	Bravo Platform
Category	Laboratory Equipment
Language	English