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4 Maintenance and troubleshooting
Reporting problems
Bravo Platform User Guide
Reporting problems
About this topic
If you have a technical problem that you cannot resolve after reading the
maintenance and troubleshooting instructions, read the information in this topic for
how to report hardware, software, and user guide problems.
Contacting technical support
If you find a problem with the Bravo Platform, contact Agilent Automation Solutions
Technical Support. For contact information, go to https://www.agilent.com/en-us/
contact-us/page.
Note: You can also send a software bug report from within the VWorks software.
Reporting hardware problems
When contacting Agilent , make sure you have the serial number of the device or
workstation ready. You can find the serial number on the Bravo Platform serial
number label.
Reporting software problems
When you contact Agilent Automation Solutions Technical Support, make sure you
provide the following:
• Short description of the problem
• Software version number
• Error message text (or screen capture of the error message dialog box)
• Screen capture of the About VWorks software dialog box
• Relevant software files
To find the VWorks software version number:
In the VWorks software, select Help > About VWorks.
To find the Diagnostics software version number:
1 Open Diagnostics.
2 Read the version number on the title bar of the diagnostics window.
To send compressed protocol and associated files in VZP format:
In the VWorks software, select File > Export to export and compress the following
files:
• Protocol file
• Device file (includes the device profile and teachpoint file)
• Labware definitions
• Liquid classes
• Pipette techniques
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