Toll-free service hotline: 400-9969-120
Tel: +86-755-26072215 Fax: +86-755-23016012
Website: http://www.ambulgroup.com
E-mail: manager@ambu-lanc.com
Product returns
Returning procedure
For necessary product returns to Ambulanc (Shenzhen) Tech Co., Ltd., please follow the
steps below:
• Approval for product returns: please contact the After-sales Service Department of
Ambulanc (Shenzhen) Tech Co., Ltd. and provide the Ambulanc product serial number
marked on the outside of the packing case. The return will be rejected if the serial number is
not legible. Please specify the product model and provide a brief description of the reason
for the return.
• Cost of shipping: The user shall be responsible for the shipping costs (including customs
fees) to transport the device to Ambulanc (Shenzhen) Tech Co., Ltd. for repairs.
Important information
1. After product purchase, the customer will be solely responsible for the maintenance
and management of the product.
2. During the warranty period, the following are not covered by the warranty:
• Damage or loss caused by improper or rough handling.
• Damage or loss caused by force majeure such as fire, earthquake, flood, or lightning.
• Failure to meet conditions of use specified for the system, such as damage or loss
caused by the insufficient power supply, incorrect installation, or unsatisfactory
environmental conditions.
• Damage or loss caused by not using the system in the area where it was originally
purchased.
• Damage or loss of systems not purchased from Ambulanc (Shenzhen) Tech Co., Ltd. or
its authorized dealers or agents.
3. Only qualified medical personnel with professional qualifications are allowed to
operate this device.
4. Unauthorized modification of the software or hardware or any other parts of this
product is prohibited.
5. Ambul (Shenzhen) Tech Co., Ltd. is not responsible for any issues, damages or losses
caused by the re-installation, alteration, or repair of the system by personnel not designated
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