Avery Dennison SNAP 500 - Warranty Policy

108 User’s Manual—SNAP™ 500 Gen 1 and Gen 2
Classification: Avery Dennison - Public
11.7 Warranty Policy
Avery Dennison Retail Branding and Information Solutions provides the following warranty policy.
Scope
Warranties against defects from workmanship for equipment and parts manufactured and sold from
Miamisburg, OH. Includes time and material except as otherwise noted below.
Time
 New equipment and parts: 1 year, return to depot.
 Refurbished equipment and parts: 90 days
 Warranty period starts when equipment ships from selling location.
General Conditions
Avery Dennison extends warranty coverage under the following conditions.
 Equipment and parts will perform within published specifications. Promised or implied statements by any
Avery Dennison employee or representative will not be deemed to vary the terms of the warranty.
 Equipment and parts must be installed and operated according to recommended procedures and
operating conditions.
 Consumable elements are not covered. Consumable elements are those that show normal wear from
typical equipment usage including, without limitation, print heads, knives, rollers in contact with the web,
and sonic units. Avery Dennison reserves the right to determine which elements are defined as
“consumable.”
 No customer maintenance may be performed except as directed by qualified Avery Dennison personnel.
 Equipment and parts damaged by negligence or abuse are not covered.
 Avery Dennison US reserves the right in its sole discretion to incorporate any modifications or
improvements in the machine system and machine specifications which it considers necessary but does
not assume any obligation to make said changes in equipment previously sold.
 Warranty coverage is provided “return to depot” by returning the printer to Miamisburg OH or your
shipping location. On-site warranty service is available if you purchase a service contract at time of printer
purchase. You will not lose the warranty period.
Equipment Purchased In US and Shipped In US
 Avery Dennison US covers warranty for equipment and parts installed and operated in the Americas
(United States, Canada, Mexico, Central America, Caribbean Region, and South America excluding
Brazil).
 Outside the US, the local Avery Dennison office is responsible for equipment and parts warranty.
Customers must ensure coverage during machine purchase.
 Equipment purchased and exported to regions outside local Avery Dennison office coverage is not
covered by warranty. The purchasing agent must acquire a service contract from the Avery Dennison
office where the equipment or parts are operated to ensure machine coverage. For example, if an agent