TWIN – Use and maintenance instruction manual
Chap. 1
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1.8 Customer service
To guarantee our customers optimum use of the product purchased, Paolino Bacci S.r.L. provides the
following technical support services:
Customer service:
Office services provided by qualified operators, who are able to diagnose and decide upon the
interventions required to restore damaged and malfunctioning machinery components. These services
are provided mainly over the phone; they provide assistance to maintenance technicians during
troubleshooting and repair works. Technical assistance uses the diagnostic service provided via
MODEM if it is installed on the machinery.
Spare parts support:
Office service provided by qualified operators who can be contacted to request spare parts for the
machinery.
Support services are open during the working hours and days mentioned in the following tables. The
office hours outlined in the tables below are based on the time zone of Rome (GMT+1,00 h).
WEEKDAYS (FROM MONDAY TO FRIDAY)
HOURS ACTIVE SERVICE
8.00 – 18.00 (GMT + 1.00h)
Customer service
Spare parts support
INFORMATION!
When you require a support/assistance service, please remember to provide the data
indicated on the identification plate of your machine.
INFORMATION!
Ordinary maintenance interventions are up to the user’s personnel. Support interventions on
the machine's systems (electrical, pneumatic etc.) must be performed by qualified personnel
duly authorised by Paolino Bacci S.r.l.
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