CHAPTER 5 – Controls and use
Chap. 5
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5.12 Telephone troubleshooting service
Should the troubleshooting be difficult, it is possible to use the telephone troubleshooting service of the
manufacturer, Paolino Bacci S.r.l.
DANGER!
During the telephone connection, the manufacturer’s technical department may ask the
customer’s personnel to perform various operations on the machine, aimed at resolving the
malfunctioning.
For the safety of people exposed during troubleshooting, it is MANDATORY to observe the
following intervention procedure.
5.12.1 Intervention procedure
STEP A) CALL THE MANUFACTURER’S TECHNICAL SERVICE HOTLINE AND IDENTIFY THE
ISSUE
• Call the manufacturer’s technical service hotline.
• Provide exact indications on machine identification (model and serial number).
• Provide a description of the issue, of current machine state, and of the event(s) that led to the
malfunctioning.
STEP B) ENSURE INTERVENTION SAFETY
• The customer must identify the person in charge for safety during the intervention, and report
his/her name to the manufacturer’s technical service.
• Machine access during troubleshooting must be permitted only to people identified by the person
in charge for customer’s safety. Delimit the intervention area and inform the people nearby.
• The qualification of people assigned to operate the machine during the troubleshooting must be
assessed by the person in charge for customer’s safety, depending on the actions to be taken.
• The person in charge for customer’s safety has the job of coordinating people and activities
during the troubleshooting.
STEP C) CARRY OUT THE INTERVENTION
• The manufacturer’s technical service asks to take an action on the machine.
• The customer’s technician carry out the required operation only after having clearly understood
what is required.
• Once the operation has been performed, the customer’s technician informs the manufacturer’s
technical service.
STEP D) END OF THE INTERVENTION
• The customer’s technician checks that the machine is in full working order, and that all the guards
that were possibly removed for the intervention have been reassembled and reactivated,
informing the manufacturer’s technical service.
• The manufacturer’s technical service closes the intervention.
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