BD FACSCanto II - Page 201

Chapter 11: Troubleshooting 201
Tube not present error Tube not seated on SIT Push tube all the way up onto
the SIT.
Cracked tube • Transfer sample to new tube.
• Make sure you are using
appropriate tubes. See System
Requirements on page 28.
Fluid at top of tube
prevents detection
Wipe inside top of tube with
clean cotton swab. Dispose of
swab with biohazardous
materials.
Tube sensor wet or
damaged
• Allow time for sensor to dry.
• Reduce solution volumes to
3mL.
• Call BD Biosciences.
BD FACSCanto Software General Issues (continued)
Observation or Error
Message
Possible Causes Recommended Solutions