CEM liberty - How to Obtain Support; Applications Support; Technical Support; Requested Information

Liberty
™
Automated Microwave Peptide Synthesizer
600178 • Revision 5 • October 2009
10
How to Obtain Support
Applications Support
For the latest Liberty applications information, go to http://www.cem.com/bioscience. The CEM
Bioscience website contains downloadable applications notes, a listing of recent microwave
peptide synthesis publications, and more.
CEM is proud to provide applications support for any peptide synthesis related questions from
a team of trained chemists with a complete peptide synthesis lab. For applications support, call
(800) 726-3331 (inside the US) or (704) 821-7015 and ask for “Peptide Applications”, or email
CEM Liberty applications support at peptides@cem.com.
Technical Support
For the latest technical support information, go to http://www.cemservice.us. The CEM Service
website provides access to the CEM Knowledge Base, which contains helpful troubleshooting
information. From the website requests for phone or email support can also be submitted.
CEM is proud to provide technical support for the Liberty from a team of specially trained Service
Technicians. For technical support in the US and Canada, call (800) 726-5551 or (704) 821-7015
and ask for “Liberty Service”. For technical support outside the US and Canada, contact your
local CEM Subsidiary or Distributor.
Requested Information
When contacting CEM for support, please provide the following information about the instrument:
Liberty Serial Number•
Liberty Firmware Version•
Discover Serial Number•
Discover Firmware Version•
PepDriver Version Number•
A recent System Check report (see p. 67)•
The Run History report for the synthesis that was running when the error •
occurred (see p. 56)
Serial numbers, rmware versions, and software version can be found within PepDriver by
clicking the Help Menu (not the Help Button) and selecting About PepDriver.