CHAPTER
74-1
Cisco ASA 5500 Series Configuration Guide using ASDM
OL-20339-01
74
Configuring Smart Call Home
This chapter describes how to configure the Smart Call Home feature, and includes the following
sections:
• Information About Smart Call Home, page 74-1
• Guidelines and Limitations, page 74-2
• Licensing Requirements for Smart Call Home, page 74-2
• Configuring Smart Call Home, page 74-2
• Smart Call Home Monitoring, page 74-5
• Feature History for Smart Call Home, page 74-6
Information About Smart Call Home
Smart Call Home offers proactive diagnostics and real-time alerts on the adaptive security appliance and
provides higher network availability and increased operational efficiency. This feature provides higher
network availability through proactive and quick issue resolution by doing the following:
• Identifying issues quickly with continuous monitoring, real-time, proactive alerts, and detailed
diagnostics.
• Making you aware of potential problems through Smart Call Home notifications, in which a service
request has been opened, with all diagnostic data attached.
• Resolving critical problems faster with direct, automatic access to experts in Cisco TAC.
Smart Call Home offers increased operational efficiency by providing you with the ability to do the
following:
• Use staff resources more efficiently by reducing troubleshooting time.
• Generate service requests to Cisco TAC automatically, routed to the appropriate support team, which
provides detailed diagnostic information that speeds problem resolution.
Smart Call Home offers quick, web-based access to required information that provides you with the
ability to do the following:
• Review all Smart Call Home messages, diagnostics, and recommendations in one place.
• Check service request status quickly.
• View the most up-to-date inventory and configuration information for all Smart Call Home-enabled
devices.
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