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AlphaServer ES40
Compaq AlphaServer ES40 User Manual
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Er
ror L
ogs
5-1
Chapter 5
Erro
r Logs
This
chap
te
r t
ells
ho
w to
int
er
pre
t
error
logs
repo
rte
d b
y t
he o
perat
in
g s
yst
em
.
The f
ollo
wi
ng top
ics
are
cov
ered
:
•
Err
or Log Analysis with Co
mpaq Analyze
•
Fault D
etection an
d Reporting
•
Mac
hine C
hecks
/I
nter
rupt
s
•
Env
iron
mental Error
s Captured by SRM
•
Wi
ndows
NT
E
rror L
ogs
162
164
Table of Contents
Default Chapter
5
Table of Contents
5
Preface
17
Compaq Alphaserver ES40 Documentation
19
Chapter 1 System Overview
21
System Architecture
22
System Block Diagram
22
System Enclosures
24
Compaq Alphaserver ES40 Systems
24
System Chassis-Front View/Top View
26
Components Top/Front View (Pedestal/Rackmount Orientation)
26
System Chassis-Rear View
27
Rear Components (Pedestal/Rackmount Orientation)
27
I/O Ports and Slots
28
Rear Connectors
28
Control Panel
30
System Motherboard
32
Component and Connector Locations
32
CPU Card
34
Memory Architecture and Options
36
Memory Architecture
36
PCI Backplane
38
I/O Control Logic
38
Remote System Management Logic
40
Remote System Management Logic Diagram
40
System Power Controller (SPC)
42
Remote Management Console (RMC)
43
Power Supplies
44
Fans
46
System Fans
46
Fan Descriptions
47
Removable Media Storage
48
Removable Media Drive Area
48
Hard Disk Drive Storage
49
Hard Disk Storage Cage with Drives (Tower View)
49
System Access
50
System Lock and Key
50
Console Terminal
52
Console Terminal Connections (Local)
52
Chapter 2 Troubleshooting
53
Questions to Consider
54
Diagnostic Tables
55
Power Problems
56
Problems Getting to Console Mode
57
Problems Reported by the Console
58
Boot Problems
59
Errors Reported by the Operating System
60
Service Tools and Utilities
61
Error Handling/Logging Tools (Compaq Analyze)
61
Loopback Tests
61
SRM Console Commands
61
Alphabios Menus
62
Remote Management Console (RMC)
62
Operating System Exercisers (DEC VET)
63
Crash Dumps
63
Revision and Configuration Management Tool (RCM)
63
Storageworks Command Console (SWCC)
64
Information Resources
65
Compaq Service Tools CD
65
Alphaserver ES40 Service HTML Help File
65
Alpha Systems Firmware Updates
65
Fail-Safe Loader
66
Software Patches
66
Late-Breaking Technical Information
67
Supported Options
67
Chapter 3 Power-Up Diagnostics and Display
69
Overview of Power-Up Diagnostics
70
System Power-Up Sequence
71
Power-Up Sequence
72
Power-Up Displays
74
SROM Power-Up Display
76
SRM Console Power-Up Display
78
Resizing SRM Console Heap
82
SRM Console Event Log
87
Alphabios Startup Screens
88
Power-Up Error Messages
90
SROM Messages with Beep Codes
90
Error Beep Codes
90
Checksum Error
92
No MEM Error
94
RMC Error Messages
96
RMC Fatal Error Messages
96
RMC Warning Messages
97
SROM Error Messages
98
Forcing a Fail-Safe Floppy Load
100
Function Jumpers
100
Updating the RMC
102
Chapter 4 SRM Console Diagnostics
105
Diagnostic Command Summary
106
Summary of Diagnostic and Related Commands
106
Buildfru
108
Cat el and more el
112
Clear_Error
114
Crash
115
Deposit and Examine
116
Exer
120
Floppy_Write
125
Grep
126
Info
130
Info 1
131
Info 2
132
Info 3
133
Info 4
134
Kill and Kill_Diags
135
Memexer
136
Memtest
138
Net
143
Net -IC and Net -S
143
Nettest
145
Set Sys_Serial_Num
149
Show Error
150
Show Error Message Translation
152
Show Fru
153
Bit Assignments for Error Field
155
Show_Status
156
Sys_Exer
158
Sys_Exer
159
Test
160
Chapter 5 Error Logs
163
Error Log Analysis with Compaq Analyze
164
WEB Enterprise Service (WEBES) Director
165
Invoking the GUI
166
Compaq Analyze GUI
166
Compaq Analyze Event Screen
167
Problem Found Report
168
FRU List Designator
170
Evidence Designator
172
Fault Detection and Reporting
174
Compaq Alphaserver ES40 Fault Detection and Correction
175
Machine Checks/Interrupts
176
Error Logging and Event Log Entry Format
178
Sample Error Log Event Structure Map (ES40 with 10 PCI Slots)
179
Environmental Errors Captured by SRM
180
Console Level Environmental Error Logout Frame
180
Windows NT Error Logs
182
New Error Frame was Detected Window
182
Display Error Frames Screen
184
Viewing a Formatted Text-Style Error Frame
186
View by Formatted Text Style
186
Browsing Error Logs
187
Viewing a Binary Dump of the Error Frame
188
Binary Dump of Error Frame
188
Saving the Error Frame to the Floppy
189
Save to the Floppy
189
Formatted Text File
190
Deleting an Error Frame
192
Deleting a New Error Frame
192
Deleting an Old Error Frame
193
Chapter 6 System Configuration and Setup
195
System Consoles
196
Alphabios Setup Screen
196
Switching between Consoles
198
Invoking SRM from Alphabios
198
Selecting the Console and Display Device
199
Setting the Control Panel Message
201
Set Ocp_Text
201
Displaying the Hardware Configuration
202
Display System Configuration Screen
203
Setting Environment Variables for Tru64 UNIX or Openvms
204
SRM Environment Variables Used on ES40 Systems
206
Setting up a System for Windows NT
214
Setting the Date and Time
215
CMOS Setup Screen
215
Setting up the Hard Disk
216
Hard Disk Setup Screen
216
Setting the Level of Memory Testing
217
Advanced CMOS Setup Screen
217
Setting Automatic Booting
218
Windows NT and Auto Start
219
Setting Tru64 UNIX or Openvms Systems to Auto Start
220
Changing the Default Boot Device
221
Running Alphabios-Based Utilities
222
Running Utilities from a VGA Monitor
223
Alphabios Utilities Menu
223
Run Maintenance Program Dialog Box
224
Setting up Serial Mode
225
Running Utilities from a Serial Terminal
226
Alphabios Option Key Mapping
226
Running the RAID Standalone Configuration Utility
228
Setting SRM Security
229
Set Password
229
Set Secure
230
Clear Password
230
Setting Windows NT Security
232
Advanced CMOS Setup Screen
232
Configuring Devices
234
CPU Configuration
234
CPU Slot Locations (Pedestal/Rack)
234
CPU Slot Locations (Tower)
235
Memory Configuration
236
Stacked and Unstacked Dimms
237
Memory Configuration (Pedestal/Rack)
238
Memory Configuration (Tower)
239
PCI Configuration
240
PCI Slot Locations (Pedestal/Rack)
240
PCI Slot Locations (Tower)
241
Power Supply Configurations
242
Power Supply Locations
242
Switching between Operating Systems
244
Switching from UNIX or Openvms to Windows NT
244
Switching from Windows NT to UNIX or Openvms
246
Chapter 7 Using the Remote Management Console
247
RMC Overview
248
Operating Modes
250
Data Flow in through Mode
250
Bypass Modes
252
Data Flow in Bypass Mode
252
Terminal Setup
255
Terminal Setup for RMC (Tower View)
255
Connecting to the RMC CLI
256
SRM Environment Variables for COM1
258
RMC Command-Line Interface
259
Defining the COM1 Data Flow
261
Set Com1_Mode
261
Displaying the System Status
262
Status Command Fields
263
Displaying the System Environment
264
Dumping DPR Data
266
Power on and Off, Reset, and Halt
268
Power On/Off
268
Halt In/Out
269
Reset
269
Configuring Remote Dial-In
270
Dial-In Configuration
270
Configuring Dial-Out Alert
272
Dial-Out Alert Configuration
272
Elements of Dial String and Alert String
274
Resetting the Escape Sequence
275
Set Escape
275
Resetting the RMC to Factory Defaults
276
RMC Jumpers (Default Positions)
276
Troubleshooting Tips
278
RMC Troubleshooting
278
Chapter 8 FRU Removal and Replacement
281
Frus
282
FRU List
282
Power Cords
285
Country-Specific Power Cords
285
FRU Locations
286
Frus - Front/Top (Pedestal/Rack View)
286
Frus - Rear (Pedestal/Rack View)
287
Important Information before Replacing Frus
288
Removing Enclosure Panels on a Tower or Pedestal
290
Enclosure Panel Removal (Tower)
290
Enclosure Panel Removal (Pedestal)
292
Accessing the System Chassis in a Cabinet
294
Accessing the Chassis in a Cab
294
H9A10 Overhang Bezel
295
Removing Covers from the System Chassis
296
Covers on the System Chassis (Tower)
298
Covers on the System Chassis (Pedestal/Rack)
299
Power Supply
300
Removing a Power Supply
300
Fans
302
Replacing Fans
302
Hard Disk Drives
304
Removing a Hard Drive
304
Cpus
306
Removing CPU Cards
306
Memory Dimms
308
Removing Mmbs and Dimms
308
Aligning DIMM in MMB
310
PCI Cards
312
Installing or Replacing a PCI Card
312
OCP Assembly
314
Removing the OCP Assembly
314
Removable Media
316
Removing a 5.25-Inch Device
316
Floppy Drive
318
Removing the Floppy Drive
318
I/O Connector Assembly
320
Removing the I/O Connector Assembly
320
PCI Backplane
322
Cables Connected to PCI Backplane
322
Removing the PCI Backplane
324
System Motherboard
326
Removing the System Motherboard
326
Power Harness
330
Removing the Power Harness
330
Appendix Asrm Console Commands
333
SRM Commands Used on ES40 Systems
333
Appendix B Jumpers and Switches
337
RMC and SPC Jumpers on System Motherboard
337
RMC and SPC Jumpers
338
RMC/SPC Jumper Settings
339
TIG/SROM Jumpers on System Motherboard
340
TIG/SROM Jumpers
340
TIG/SROM Jumper Descriptions
341
Clock Generator Switch Settings
342
CSB Switchpack E16
342
Clock Generator Settings
343
Jumpers on PCI Board
344
PCI Board Jumpers
344
PCI Board Jumper Descriptions
345
Setting Jumpers
346
B.5 Setting Jumpers
346
Appendix Cdpr Address Layout
347
C–1 DPR Address Layout
348
Appendix D Registers
359
Ibox Status Register (I_STAT
360
Ibox Status Register Fields
361
Memory Management Status Register (MM_STAT
362
Memory Management Status Register Fields
363
D.3 Dcache Status Register (DC_STAT)
364
Dcache Status Register Fields
365
Cbox Read Register Fields
366
Exception Address Register (EXC_ADDR
368
Interrupt Enable and Current Processor Mode Register (IER_CM
370
IER_CM Register Fields
371
Interrupt Summary Register (ISUM
372
ISUM Register Fields
373
PAL Base Register (PAL_BASE
374
PAL_BASE Register Fields
375
D.9 Ibox Control Register (I_CTL)
376
D–8 I_CTL Register Fields
377
I_CTL Register Fields
379
Process Context Register (PCTX
381
PCTX Register Fields
383
21272-CA Cchip Miscellaneous Register (MISC
384
D–10 21272-CA Cchip Miscellaneous Register Fields
385
21272-CA Cchip CPU Device Interrupt Request Register (Dirn
387
D–11 21272-CA Device Interrupt Request Register Fields
388
21272-CA Pchip Error Register (PERROR
389
D–12 21272-CA Pchip Error Register Fields
391
21272-CA Array Address Registers (AAR0-AAR3
393
D.14 21272-CA Array Address Registers (AAR0–AAR3)
393
D–13 21272-CA Array Address Register (AAR)
394
DPR Registers for 680 Correctable Machine Check Logout Frames
395
DPR Locations A0:A9
395
DPR Power Supply Status Registers
398
Nine Bytes Read from Power Supply
398
DPR 680 Fatal Registers
399
CPU and System Uncorrectable Machine Check Logout Frame
400
Console Data Log Event Environmental Error Logout Frame (680 Uncorrectable
401
CPU and System Correctable Machine Check Logout Frame
402
Environmental Error Logout Frame (680 Correctable
403
Environmental Error Logout Frame
403
Platform Logout Frame Register Translation
404
Bit Definition of Logout Frame Registers
405
Appendix E Isolating Failing Dimms
417
Information for Isolating Failures
418
Information Needed to Isolate Failing Dimms
418
DIMM Isolation Procedure
419
Determining the Real Failed Array
419
E–3 Description of DPR Locations 80, 82, 84, and 86
420
Failing DIMM Lookup Table
422
E.3 EV6 Single-Bit Errors
432
Syndrome to Data Check Bits Table
432
Other manuals for Compaq AlphaServer ES40
Installation Guides
32 pages
Upgrade Installation
6 pages
5
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Compaq AlphaServer ES40 Specifications
General
Brand
Compaq
Model
AlphaServer ES40
Category
Server
Language
English
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