contents
SmartDate X40 BFSE Version 1.0 February 2011
8/286
Troubleshooting Guide ........................................................131
■ Fau
lts and Warnings.......................................................................................133
Faults ..........................................................................................................133
Warnings.....................................................................................................138
Restore to Factory Defaults........................................................................143
■ Ap
plication Troubleshooting.........................................................................144
Maximizing Print Quality.............................................................................144
How to Achieve a Good Print .....................................................................149
Problems with the Print Go Signal .............................................................152
Printhead Module........................................................................................155
■ Di
agnostic Information...................................................................................160
■ Troub
leshooting Checklist ............................................................................163
Not Printing .................................................................................................163
Poor Print Quality........................................................................................166
Blank Display..............................................................................................168
Not Going in to Producing ..........................................................................169
Job Not Updating........................................................................................170
Printing Incorrect Job..................................................................................171
Cannot Establish a Connection via Ethernet .............................................172
Encoder Failure ..........................................................................................175
Missed Prints (Warning 2101 and Fault 1207)...........................................176
Out of Memory............................................................................................179
Printhead Over Temperature (Fault 1502) .................................................180
Corrupted Image.........................................................................................181
Unable to Upgrade Firmware .....................................................................182
Clock Losing or Gaining Time ....................................................................183
No Printer Connected (Fault 1000) ............................................................184
Software Assertion (Fault 1006).................................................................185
Not Calibrating............................................................................................186
Calibration Failed Initial Tension (Fault 1104) ............................................187
Calibration Failed Ribbon Sensor Failed (Fault 1105)...............................188
Calibration Diameter Out Of Range (Fault 1106).......................................189
Calibration Failed Initial Tension (Fault 1107) ............................................190
■ Ev
ent Log.........................................................................................................191
Uploading the Event Log via USB..............................................................191
Uploading the Event Log via CoLOS Control ............................................192
Interpreting the Event Log..........................................................................193
■ Fau
lt Escalation...............................................................................................195
Escalation Procedure .................................................................................195
To Next Page
Loading...
