Troubleshooting
Operating Instructions 650-10 - 03.0 - 08/2016 149
2380 Error Direction of rotation • Replace the encoder
• Check plug assignment and
chan
ge, if necessary
• Check wiring in machine
distributor
and change it,
if necessary
• Test stepper motor phases
and check for
correct value
2381 Error Error in the reference run • Replace the reference
swi
tch
2382 Error Stepper motor current error • Remove the blockage
• Check the encoder cable
and rep
lace, if necessary
• Replace the stepper motor
2383 Error Stepper motor overcurrent • Replace the sewing motor
cable
• Replace the stepper motor
• Replace the control
2384 Error Software error • Perform reset
• Perform a software update
• Contact customer service
2385 Error Stepper motor insulation
err
or
• Check motor phase and
PE for low-impedance
conn
ection
• Replace the encoder
• Replace the stepper motor
2386 Error Software error • Perform reset
• Perform a software update
• Contact customer service
2387 Error Software error • Perform reset
• Perform a software update
• Contact customer service
2388 Error Software error • Perform reset
• Perform a software update
• Contact customer service
Code Type Possible causes Remedial action