Troubleshooting 379
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The optional product is not available
The interface cable may not be
plugged in securely.
Check both ends of the interface cable
between the printer and the computer. If
you are using the parallel interface, be
sure to secure the connector using the
wire retaining clips.
You may not be using the correct
interface cable.
If you are using the parallel interface,
make sure that the cable is a
double-shielded, twisted-pair interface
cable no more than six feet in length.
If you are using the USB interface, use a
Revision 2.0 cable.
Your application software is not
properly set up for your printer.
Make sure that the printer is selected in
your application software.
Your computer system’s memory is
too small to handle the volume of
data in your document.
Try reducing the image resolution of your
document in the application software, or
install more memory in your computer if
you can.
Cause What to do
For Windows users, EPSON Status
Monitor is not installed.
For Macintosh users, you do not
re-register the printer.
For Windows users:
You have to make settings manually in the
printer driver. See "Making Optional
Settings" on page 95.
For Macintosh users:
When you have attached or removed
printer options, you need to delete the
printer using Print Setup Utility (for Mac
OS X 10.3), Print Center (for Mac OS X 10.2
or below), or Chooser (for Mac OS 9), and
then re-register the printer.
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