380 Troubleshooting
Printout Problems
The font cannot be printed
Printout is garbled
Note:
If a status sheet does not print correctly, your printer may be damaged.
Contact your dealer or a qualified service representative.
Cause What to do
You may use the printer fonts
substituted for specified TrueType
fonts.
In the printer driver, choose the Print
TrueType fonts as bitmap button in the
Extended Settings dialog box.
The selected font is not supported
by your printer.
Make sure that you have installed the
correct font. See "Available Fonts" on
page 446 for more information.
Cause What to do
The interface cable may not be
plugged in securely.
Make sure that both ends of the interface
cable are plugged in securely.
You may not be using the correct
interface cable.
If you are using the parallel interface,
make sure that the cable is a
double-shielded, twisted-pair interface
cable no more than six feet in length.
If you are using the USB interface, use a
Revision 2.0 cable.
The emulation setting for the port
may not be correct.
Specify the emulation mode by using the
printer’s control panel menus. See
"Emulation Menu" on page 221.
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