Brickstream® 3D Gen 2 Version 6.2
6/25/2021
©2016-2021 FLIR Integrated
Imaging Solutions Inc.
All rights reserved.
Brickstream® 3D Gen 2 Installation Guide
June 2021
117
Tracking Configuration Solution
If you cannot relocate the sensor to a higher installation location with a view of the same flow of traffic
and the sensor is mounted within 10% of the minimum recommended mounting height of 2.4 m:
1. Go to the 3D Tracking Configuration page.
2. On the Stereo tab, leave the Max Disparity setting at the default of 32 pixels for a mounted height
of 2.4m.
3. Verify that the pink percentage on the Calibration page is still in an appropriate range after
making the adjustments.
Resolving Inoperable 3D Gen 2 Issues
The following topics will help you troubleshoot problems you may experience with the sensor. Please
review these topics before submitting a Support ticket or RMA form to FLIR.
Power Issue
Follow these steps to troubleshoot sensor power issues.
1. Determine if the sensor will power on at all.
IF… THEN…
The sensor powers on Go to the Connectivity Issue topic.
The sensor does not power
on
Try a different Power-over-Ethernet (POE) source. If it still doesn’t
power on, contact PCT-Support@flir.com for additional assistance.
2. Verify if the sensor ever worked.
IF… THEN…
The sensor previously
worked
Identify the changes that were made that may have caused it to
stop working.
The sensor never worked Contact PCT-Support@flir.com.
Connectivity Issue
Follow these steps to troubleshoot sensor connectivity issues.
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