Brickstream® 3D Gen 2 Version 6.2
6/25/2021
©2016-2021 FLIR Integrated
Imaging Solutions Inc.
All rights reserved.
Brickstream® 3D Gen 2 Installation Guide
June 2021
118
1. Determine if you can connect to the sensor on the IP address that you believe it uses.
IF… THEN…
You can connect to the
sensor
Try to browse to the IP address. If the 3D Gen 2 web interface
displays, connectivity is not the root issue. Go to
Software/Firmware Issue.
You cannot connect to the
sensor
Perform a manual reset to green so the IP address resets to
192.168.1.7. See Resetting the Sensor.
Warning! Ensure that you are on a 192.168.1.xx network
then attempt to connect to that IP address. If not, see
Setting the Network IP Address.
2. If you still cannot access the sensor, record the sequence and display of the lights on the sensor
when the sensor is powered on after you have performed in the preceding steps.
3. Contact PCT-Support@flir.com to receive additional assistance based on these findings.
Software/Firmware Issue
Follow these steps to determine whether the root cause is a software issue.
1. If the sensor has been manually reset to RED (as described in Resetting the Sensor), contact your
FLIR Brickstream Representative.
2. What software version is currently on the sensor? Verify the version of software that the sensor is
running by checking the Release number displayed in the footer of the 3D Gen 2 web interface.
Contact PCT-Support@flir.com with this information to receive additional instructions.
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