FLIR BRICKSTREAM 3D Gen 2 - Troubleshooting Firmware Upgrades When Using a TFTP Server; Troubleshooting Wi-Fi or BLE Errors; Troubleshooting Low-Ceiling Installations; Relocation Solution

Brickstream® 3D Gen 2 Version 6.2
6/25/2021
©2016-2021 FLIR Integrated
Imaging Solutions Inc.
All rights reserved.
Brickstream® 3D Gen 2 Installation Guide
June 2021
116
Troubleshooting Firmware Upgrades when Using a TFTP
Server
If you have trouble downloading the file, complete the following steps to test the TFTP Server install.
1. Open a MS-DOS prompt and navigate to any directory that is in your system path (e.g.
c:\window\system32).
2. Issue the following command “tftp -i <PC IP Address> <Source Filename> <Destination
Filename>. If the command is successful, you see “Transfer Successful: ##### bytes in ##
seconds, ###### bytes.
Note: The source filename and destination filename must be
different.
Troubleshooting Wi-Fi or BLEErrors
Inconsistent performance of the wireless network may be an indication of a driver being out of date or
missing. Users may also see an error message in the logs, such as the following:
Sometimes a firmware upgrade may also require a separate update to the drivers used by the sensor for
all the features in that firmware to work properly.
The FLIRBrickstream support website contains links to download firmware and driver updates, or
contact your FLIRBrickstream representative for assistance.
Drivers can be updated using the same method as upgrading firmware.
Troubleshooting Low-Ceiling Installations
The accuracy of the 3D Gen 2 can be compromised if the sensor is installed on a ceiling less than
Brickstream's minimum supported mounting height. The main issue with installing at a height below
the minimum supported height is the distance between the sensor and the objects being tracked has to
be at least 30cm. If the object being tracked is less than 30cm away from the sensor, the accuracy can
be compromised. See Lens Coverage for the minimum mounting height for your model.
Relocation Solution
Consider an alternative, higher sensor placement that allows the same flow of traffic. Another mounting
option that may provide more distance between the sensor and the objects being tracked is the
recessed mount. Refer to Mounting a 3D Gen 2 Sensor for more information.