Tips for troubleshooting
99
(continued)
Weight display:
no weight is determined for
the letter on the scale
optimail 30 fails to detect the integrated scale or scale
is defective.
Turn off the optimail 30. Wait at least one minute.
Turn the optimail 30 on again.
If these measures fail to correct the error:
Call the after-sales service.
…with TELESET (postage loading)
Desired amount cannot
be loaded
Impermissible amount.
Change amount and repeat loading.
No access to TELESET
function
Current account has no permission to load postage.
TELESET function
aborts
optimail 30 fails to establish connection to the Teleset
data center.
Check modem setting.
Check TDC phone number.
…with menu settings, during maintenance and care
Failure to load from card The card contains no valid data. Wrong card inserted?
Insert a card.
optimail 30 fails to recognize the card.
Card is defective.
Call the after-sales service.
Problem Possible cause and remedy
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