Chapter 5 Page no. 374
JC-PRE-A001.fm
GE Healthcare Senographe DS
Revision 1 Service Information and Procedures Class A 2385072-16-8EN
Job Card PRE A001 - Checking for Damage
4 REPORTING DAMAGE
1. Contact the GE Healthcare Distributor and/or GE Healthcare Account Manager from which the prod-
uct was purchased to inform them of the damage. Be ready to supply the following information:
• name of carrier
• delivery date
• consignee name
• freight or express bill number
• item damaged
• extent of damage
2. The GE Healthcare Distributor and/or GE Healthcare Account Manager will contact the factory of ori-
gin to determine the most cost effective way to repair the damage.
• If damage deemed to warrant a factory repair, a Return Merchandise Authorization (RMA) will be
issued to return damaged product to factory. Factory will provide quote to repair damaged equip-
ment after inspection of damage upon receipt of damaged equipment. Do not ship any damaged
product back to factory without an RMA.
• If damage is deemed minimal and can be repaired in the field with replacement parts, the factory
will provide a quote to the consignee to purchase those parts.
• If damage is deemed catastrophic and requires complete replacement of damaged equipment,
GE Healthcare will provide a quote to the consignee with quote to replace damaged equipment.
3. Discuss how to proceed with your GE Healthcare Distributor and/or GE Healthcare Account Man-
ager:
• If you determined that the bad transportation was to blame for the damage then your GE Health-
care Distributor and/or GE Healthcare Account Manager will advise you how to file a transporta-
tion claim and how to proceed with the transportation claim process.
• If you determined that the transportation was not to blame for the damage then your GE Health-
care Distributor and/or GE Healthcare Account Manager will advise you how to file a manufactur-
ing claim and how to proceed with the manufacturing claim process.
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