Hitachi CBXSS - Page 263

Troubleshooting 17–3
Hitachi Unified Storage Hardware Service Guide
Figure 17-1: Troubleshooting workflow
if Storage Navigator Modular 2 will not start
Start
Does the Web browser
run?
Check if it is the
environment Note 2
supported by the HSNM2
Note 1.
No problem in the environment.
Failure recover
y
b
y
measures for a
p
roblem.
Call your
maintenance
en
g
ineer.
Is the HSNM2 Note 1
login window HSNM2
Not
e
1 dis
p
la
y
ed?
End
End
Only when the host and
client computer are
different, verify that the
HSNM 2 Note 1 host is
runnin
g
.
Check if the correct
address is entered.
Reinstall the HSNM2 Note 1
Is a failure recovered?
Failure
recovery b
y
measures
for a
p
roblem.
Prepare another
computer.
Check the settin
g
s
of the system you
use.
Consult with your host
administrator, and check
the firewall setting.
Consult with your network
administrator, and check
the network settin
g
of the
host and the
client. (When
the host and client
computers are different).
Yes
No
Yes
Yes
No problem in the network settin
g
.
No
p
roblem in the firewall settin
g
.
Yes
End
End
End
Get the HSNM2
Note 1 server to
work.
Failure
recovery by
measures
for a
p
roblem.
No
Yes
No
Yes
End
Reenter the
address correctl
y
.
Failure
recovery b
y
measures
for a
p
roblem.
End
End
Failure recover
y
b
y
measures for a
p
roblem.
No
No
Yes
Yes
No
No
No
Failure recover
y
b
y
measures for a
p
roblem.
Is the Hitachi Storage Navi-
gator Modular 2 Note 1 login
window displayed?
Confirm the environment
Note 2 is supported by
Hitachi Storage Navigator
Modular 2.login window
displayed?
If the host and client computer
are different, verify that the Hi-
tachi Storage Navigator Modu-
lar 2 Note 1 host is running.
Get the Hitachi
Storage Navigator
Modular 2 Note 1
server to work.
Reinstall Hitachi Storage Navigator
Re-enter the IP ad-
dress correctly.
Check that the correct IP
address is entered.
NOTE: Refer to the Hitachi Unified Storage Hardware Installation and
Configuration Guide.