Troubleshooting/Service
7 Troubleshooting/Service
7.1 Overview
Introduction
Instrument performance can be adversely affected by installation and application
problems as well as by hardware problems. We recommend that you investigate the
problems in the following order:
• installation related problems
• application related problems
• hardware and software related problems
and use the information presented in this section to solve them.
What's in this section?
The following topics are covered in this section.
TOPIC See Page
7.1 Overview 153
7.2 Troubleshooting Aids
• Overall Error Messages
• Controller Failure Symptoms
• Customer Support
• Determining the Software Version Number
7.3 Power-up Tests 156
7.4 Status Tests 156
7.5 Background Tests 157
7.6 Controller Failure Symptoms
7.7 Troubleshooting Procedures
• Power Failure
• Current Proportional Output Failure
• Time Proportional Output Failure
• Time/Current - Current/Time Proportional Output Failure
• Alarm Relay Output Failure
• Keyboard Failure
7.8 Restore Factory Configuration
7.9 Software Upgrades 171
154
158
160
170
12/04 UDC3200 Universal Digital Controller Product Manual 153
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