HP Proliant DL580

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Troubleshooting

CAUTION: The System Erase Utility causes loss of all configuration information, as

well as loss of existing data on all connected hard drives. Please read the

appropriate section and the associated warning in the HP Servers Troubleshooting

Guide before performing this operation.

Refer to the HP Servers Troubleshooting Guide for the following:

•

Information you need to collect when diagnosing software problems and to

provide when contacting support

Instructions on how to upgrade the operating system and its drivers

Information about available recovery options and advice on minimizing

downtime

H-14 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide

HP CONFIDENTIAL

Writer: Karen Hale File Name: s-apph Troubleshooting.doc

Codename: Wave Part Number: 230835-003 Last Saved On: 6/26/03 9:52 AM

Main Page

Default Chapter3
- Table of Contents3
About this Guide15
- Audience Assumptions15
- Important Safety Information15
- Symbols on Equipment15
- Rack Stability17
- Symbols in Text17
- Related Documents18
- Getting Help18
- Optional Installation Service20
- Reader's Comments20
Chapter 1 Server Features21
- HP Proliant DL580 Generation 2 Server22
- Server Configuration and Management35
  - Integrated Features35
  - Software Tools and Utilities37
- Security Features38
- Diagnostic Tools39
- Warranties and Services40
- Server Registration41
Chapter 2 Integrated Lights-Out42
- Features43
- Ilo Standard Management Port on the Rear Panel44
- Integrated Lights-Out Standard Security Override47
- Ilo Standard Security Override47
- Integration with Insight Manager 749
- Browser Support49
- Configuration and Operation49
Chapter 3 Smart Array 5I Plus Controller50
- Overview of Controller Features50
- Battery-Backed Write Cache Enabler52
- Memory53
- Controller Interface53
- Drive Array Technology53
- Fault Management Features54
Chapter 4 Planning the Server Installation56
- Proliant DL580 Generation 2 Servers Installed in a Rack56
- Optimum Environment57
- Rack-Mounting Hardware63
  - Removing Shipping Bracket from PCI Basket64
- Removing the Shipping Bracket64
Chapter 5 Installing Hardware Options65
- Additional Options and Procedures67
  - Hot-Plug and Non-Hot-Plug Options67
- Processors and Ppms67
  - Front Panel Components69
  - Rear Panel Components70
  - Preparing for an Installation71
- Loosening the Front Panel Thumbscrews73
- Extending the Server from the Rack74
- Sliding the Server into the Rack75
  - Access Panels76
    - Opening and Removing the Access Panels77
- Releasing the Rear Access Panel77
- Opening the Rear Access Panel78
- Removing the Rear Access Panel79
- Removing the Front Access Panel79
  - Replacing the Access Panels80
- Lining up the Guide Marks80
- Replacing the Front Access Panel81
- Replacing the Rear Access Panel82
  - Processors and Ppms83
    - Locating the Processors and Ppms84
    - Installing a Processor and PPM85
- Removing the Air Baffle86
- Opening the Processor Retaining Bracket87
- Installing the Processor/Heatsink Assembly88
- Installing the PPM89
- Closing the Processor Retaining Bracket90
- Reinstalling the Memory Board91
  - Internal Storage and Media Areas92
    - Locating the Internal Storage and Media Drives93
- Internal Storage and Media Drives93
  - Drive Bays94
- Hot-Plug SCSI Hard Drives and SCSI ID Numbers95
- Removing a Drive Blank96
- Removing a Non-Functioning SCSI Hard Drive97
- Installing a Hot-Plug SCSI Hard Drive98
- Installing an HP Universal Hot-Plug Tape Drive99
- Locating the Simplex/Duplex Switch100
  - Slimline Drive Bays101
- Removing a Drive from Bay 1102
- Installing a Media Drive103
- Removing a Drive from Bay 2103
  - Hot-Plug Fans104
  - Hot-Plug Power Supplies108
    - Locating the Power Supplies108
- Power Supplies108
  - Removing a Redundant Hot-Plug Power Supply or Blank109
  - Installing a Redundant Hot-Plug Power Supply110
- Securing the Power Cord with the Retaining Clip111
- Battery-Backed Write Cache Enabler112
  - Locating the Battery-Backed Write Cache Enabler112
  - Installing the Battery-Backed Write Cache Enabler113
- Battery-Backed Write Cache Enabler113
- Removing the PCI-X Expansion Board Basket114
- Removing the Front Fan Cage115
- Connecting the Cable to the BBWCE116
Chapter 6118
- Memory Boards118
- Parts of the Memory Board119
- Advanced ECC (Standard) Memory Mode120
- Memory Board Leds120
- Online Spare Memory Mode121
- Single-Board Mirrored Memory Mode122
- Hot-Plug Mirrored Memory Mode123
- Memory Board Slots124
- Advanced ECC (Standard) Memory Technology125
  - Features125
  - DIMM Installation Requirements125
- Advanced Memory Protection Modes126
- Software133
- Configuring the Memory134
- Installation, Removal, and Replacement Procedures135
- Memory LED States on a Properly Configured Memory Board141
Chapter 7 PCI-X Technology142
- PCI and PCI-X Expansion Boards142
- Slot Architecture and Buses143
- Performance Balancing144
- PCI-X Hot Plug Technology145
- External Expansion Slot Leds148
- PCI-X Expansion Slot Leds149
- Performing PCI-X Hot Plug Operations150
  - Removing a PCI-X Hot Plug Expansion Board151
- Locking the PCI-X Retaining Clip Open152
  - Installing or Replacing a PCI-X Hot Plug Expansion Board153
- Powering down the Slot with the PCI-X Hot Plug Button154
- Releasing the Expansion Slot Latch and Removing the Expansion Slot Cover155
- Locking the PCI-X Retaining Clip Open156
- Securing the PCI-X Retaining Clip157
  - Installing a Non-Hot-Plug Expansion Board158
- Releasing the Expansion Slot Latch and Removing the Expansion Slot Cover159
- Locking the PCI-X Retaining Clip Open160
- Installing a PCI-X Expansion Board161
- Securing the PCI-X Retaining Clip162
  - PCI-X Hot Plug Utilities163
    - PCI-X Hot Plug Utility for Windows NT164
    - Novell Netware Configuration Manager Console165
Chapter 8 Installing the Server in a Rack169
- Server Installation Overview170
- Preparing the Rack for Server Installation171
  - Measuring with the Rack Template171
- Measuring with the Template172
- Marking the Rack for Server Installation173
  - Installing the Rack Rail Assemblies174
- Inserting the Rail Tabs on the Rear of the Rack175
  - Preparing the Server for Rack Installation176
    - Removing the Power Supplies177
  - Installing the Server in the Rack178
    - Loading the Server into the Rack Rails178
- Loading the Server Onto the Rack Rails179
- Sliding the Server to the Rear of the Rack180
- Tightening the Thumbscrews181
  - Reinstalling the Power Supplies182
  - Connecting the Power Cord and Peripheral Devices182
- Rear Panel Connectors183
  - Connecting the Power Cord184
  - Attaching the Cable Management Arm185
    - Attaching the Cable Management Arm to a Square-Hole Rack185
- Securing the Cable Management Arm to the Square-Hole Rack186
  - Attaching the Cable Management Arm to a Round-Hole Rack187
- Attaching the Round-Hole Bracket to the Cable Management Arm188
  - Attaching the Cable Management Arm to the Server189
- Sliding the Server Forward in the Rack190
  - Securing the Cables to the Cable Management Arm191
- Pivoting the Cable Management Arm191
- Securing Cables to the Cable Management Arm192
- Closing the Cable Management Arm192
Chapter 9 Server Setup193
- Powering up the Server193
- Installing an Operating System194
- Registering the Server195
- Routine Maintenance195
Chapter 10 Server Configuration and Utilities196
- ROM-Based Setup Utility197
- RBSU Default Settings203
- Enhanced Auto-Configuration Process205
- Configuring the Memory205
- Redundant ROM Support206
  - Safety and Security Benefits206
  - Access to Redundant ROM Settings206
- Rompaq Utility207
- Smart Components for Remote ROM Flash207
- ROM Legacy USB Support208
- Proliant Essentials Foundation Pack209
- Proliant Essentials Diskette Builder210
- Smartstart Scripting Toolkit211
- Insight Manager 7211
- Diagnostics Utility213
- Automatic Server Recovery-2213
- Integrated Management Log214
  - Identifying Severity Levels214
  - Viewing the Log214
- Survey Utility216
Appendix A Regulatory Compliance Notices217
- Regulatory Compliance Identification Numbers217
- Federal Communications Commission Notice217
- Canadian Notice (Avis Canadien220
  - Class a Equipment220
  - Class B Equipment220
- European Union Notice221
- Japanese Notice221
- BSMI Notice222
- Laser Devices222
Appendix B Electrostatic Discharge226
- Preventing Electrostatic Damage226
- Grounding Methods227
Appendix C System Battery228
- Battery Replacement228
- Battery Location on the System Board229
- Removing a Battery229
- Installing a New Battery230
Appendix D Cabling Guidelines231
- Internal Cabling Configurations231
- Hot-Plug SCSI Hard Drives232
- Cabling the SCSI Backplane to SCSI (Duplex Mode232
- Cabling the SCSI Backplane to SCSI (Simplex Mode232
  - Battery-Backed Write Cache Enabler Connector Cable233
- Cabling the BBWCE Module to the 5I Plus Memory Module233
  - 30-Pin Remote Insight Lights-Out Edition II Board234
- Cabling the RILOE II to the System Board234
Appendix E System Leds and Switches235
- System Leds235
- Memory Board235
- External PCI-X Hot Plug Leds241
- Internal PCI-X Hot Plug Leds and Button242
  - Memory Board Leds243
  - Battery-Backed Write Cache Enabler247
- BBWCE Leds247
  - Quickfind Diagnostic Display249
  - System Board Switches250
    - System Maintenance Switch (SW4251
- System Maintenance Switch (SW4252
  - System ID Switch (SW7254
  - Ilo/Spread Spectrum Switch (SW8255
Appendix F Server Error Messages256
Appendix G Server Specifications257
- Server Specifications257
Appendix H Troubleshooting259
- When the Server Does Not Start260
- Diagnostic Steps260
- Troubleshooting260
- Diagnostic Steps263
- Problems after Initial Boot270
- Rompaq Disaster Recovery273
- Other Information Resources274

HP Proliant DL580 - Page 272

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