• Check all Ethernet modules that are in the not OK or Degraded state. Replace if necessary.
• Check all Servers that are in the not OK or Degraded state. Replace if necessary.
• If hardware replacement does not correct the issue:
1. Export a support package from VC for Hewlett Packard Enterprise analysis.
2. Capture the output of the OA show all command for Hewlett Packard Enterprise analysis.
3. Contact Hewlett Packard Enterprise customer support with the previously gathered information.
2016 - Enclosure Find failed
Severity: MAJOR
Description: An add, import, or recovery of an enclosure failed while attempting to perform a connection or
reconnection with the enclosure. Find operations are caused by a user request to add an enclosure to the
domain. Reconnections might be caused by:
• VCM reset
• VCM failover
• Configuration restore
• Firmware upgrade
• User re-authentication request
• Reconnection of an enclosure that was previously in a NO-COMM state
Possible causes:
• The primary OA IP, username, or password is not valid.
• The FW version of the primary OA of the enclosure is not >= 3.11.
• During the connection or reconnection operation a call to the OA fails. This might be because of a failed
portion of OA/enclosure hardware or the OA has not recovered sufficiently after a previous failure.
• Communications with the OA is not available due to networking issues.
Action: Do not attempt any configuration changes to the Virtual Connect Domain. Recommended corrective
actions:
• Provide valid OA credentials (IP/user/password) if requested by VC.
• Make sure that the user has interconnect bay access privileges.
• Verify OA and VC have been assigned IP addresses and that the IP addresses do not conflict with other
assignments on the network.
• Verify that OA management network is not being used for substantial data traffic.
• Verify that management network topology is correct.
• Verify end-to-end connectivity (for example, the ping command).
• Make sure OA has appropriate firmware version and update if necessary.
• If all workarounds fail:
288 2016 - Enclosure Find failed
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