HPE ProLiant Gen9 - Page 75

Cause
• The HPE Smart Storage battery is not installed correctly.
• The HPE Smart Storage battery is degraded or has failed.
Action
1. Verify that the battery is installed correctly.
For more information, see "HPE Smart Storage Battery issues flowchart" in the HPE ProLiant Gen9
Troubleshooting Guide, Volume I on the Hewlett Packard Enterprise website.
2. If the issue persists, contact Hewlett Packard Enterprise support.
For more information, see "Accessing Hewlett Packard Enterprise support."
313-HP Smart Storage Battery X Failure
Symptom
313-HP Smart Storage Battery X Failure – Battery Shutdown Event Code: XXXX. Action: Remove power. If
issue persists, update iLO FW. If issue still persists, call HP service.
Cause
• The HPE Smart Storage battery might lose charge when left shelved for long periods.
• The HPE Smart Storage battery is degraded or has failed.
• The iLO firmware is not the latest version.
Action
1. Power down and remove all power from the .
For more information, see the user guide on the Hewlett Packard Enterprise website.
2. If the issue persists, update the iLO firmware.
For more information, see the user guide on the Hewlett Packard Enterprise website.
3. If the issue persists, contact Hewlett Packard Enterprise support.
For more information, see "Accessing Hewlett Packard Enterprise support."
314-A critical error occurred prior to this system boot
Symptom
314-A critical error occurred prior to this system boot.
Cause
A critical error occurred.
Action
Check the Integrated Management Log for additional information.
313-HP Smart Storage Battery X Failure 75