Global Services 201
n Toactivate,callSprintWorldwideCustomerSupportat1-888-226-7212.Representativesare
available24hoursaday,7daysaweektoassistyou.
Access Email and Data Services Internationally
ToaccessyouremailandbrowsetheWebwhentraveling,youmayneedtomanuallyselectthe
carrierthatprovidesSprintserviceinyourlocation.Youcanfindalistofcarriersforeachcountry
whereGSMdataserviceisofferedatsprint.com/sww.Then,followtheinstructionsbelowtoselect
theappropriatecarriernetworkonyourphone.
Access International Data Services on GSM/UMTS Networks
ToselectaGSMdataservicecarrierforaspecificcountry:
1.
Swipedownfromthestatusbar,andthentap >Mobile data.
2. MakesurethecheckboxesareselectedforInternational LTE DataandAllowGSM data.
3. TapAvailable GSM networks>Search networks.
4. Selectaspecificoperator.
DataroamingonGSM/UMTSnetworksisset.
Access Email and Data Services Internationally on CDMA Networks
IfdataserviceisavailableonaninternationalCDMAnetwork,thenyouonlyneedtosetthephoneto
CDMA;youwillnotneedtoselectthespecificcarrier.Selectingaspecificcarrierisonlynecessary
forprovidersontheGSMnetwork.IfyourphonehasautomaticallyselectedaGSMnetworkwhile
traveling,thenyouwillneedtosetthephonetoCDMAtoaccessCDMAdataservices.(SeeEnable
GlobalRoamingMode.)Visitsprint.com/swwforalistofservicesavailableineachcountry.
Contact Sprint for Assistance with International
Service
IfyouexperienceanyissueswithvoiceordataserviceswhileoutsideoftheUnitedStates,Sprint
offerscustomersupport24hoursaday.Intheeventthatyoudoexperienceanissue,trythe
followingactions:
n Firsttrypoweringyourphoneoffandthenbackon;thiswillforceyourphonetoreregisterwith
thenetwork.
n Trymanuallyselectinganothernetwork.Informationforselectingnetworkscanbefoundinthe
phoneguide.
Ifneitheroftheseactionsresolvesyourissue,youwillneedtocontactcustomerservice(seebelow).
Whencallingtoreportanissue,thefollowinginformationwillbebeneficialintryingtoresolveyour
issueasquicklyaspossible:
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