HTC One A9 - For Assistance; Troubleshooting

For Assistance 242
For Assistance
Thefollowingtopicsaddressareasofsupportforyourphone,includingtroubleshooting,
specifications,accountinformation,andcustomerservicecontactinformation.
Troubleshooting
Checkthequestionsandanswersbelowfortroubleshootingsolutionsforcommonphoneissues.
Check Here First
Question:Phonefreezes/operationisunstable.
Answer:Turnthephoneonagain.SeeTurnYourPhoneOnandOff.Datathatwasbeing
editediserasedafteryourphoneispoweredonagain.
Question:Operationisunstableafteranewapplicationwasinstalled.
Answer:Thenewlyinstalledapplicationmaybethecause.Uninstalltheapplicationfollowing
thestepsinUninstallThird-partyApps.Ifyou'reunabletouninstalltheapp,restartthephonein
Safemode.ToturnthephoneoninSafemode:
l PressandholdthePower/Lockbutton,touchandholdPower off,readthedisclaimerfor
safemode,andthentapOK.

o
AfterturningthephoneoninSafemode,"SafeMode"appearsatlowerleft.

o
AfterrestartinginSafemode,yourphonecanbepoweredonasusual.

o
BeforeturningthephoneoninSafemode,itisrecommendedthatyoubackupimportant
data.

o
BypoweringthephoneoninSafemode,addedwidgetsmaybedeleted.
Question:Cannotusephone,email,orInternet.
Answer 1:Checkwhetheryouarewheresignalisweakoroutofservicearea.
Answer 2:Powerthephoneonagain.
Answer 3:IsthephoneinAirplanemode?TocheckthatAirplanemodeiscanceled:
l SwipedownfromthestatusbarwithtwofingerstoopenQuickSettings.CheckifAirplane
modeisturnedoff.
Answer 4:Isdatacommunicationdisabled?Tocheckthatdatacommunicationisenabled:
l SwipedownfromthestatusbarwithtwofingerstoopenQuickSettings.CheckifMobile
dataisturnedon.
Question:Batterylevelgoesdownquickly.