IBM Storwize V5010

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Chapter 12. RAS, monitoring, and troubleshooting 719

Enable local support

To enable local support, complete the following steps:

1. You have to select: I want support personnel to work on-site only. Figure 12-88 shows

how to enable local support.

2. Select this option to configure local support assistance. Use this option if your system has

certain restrictions that require on-site maintenance. If you select this option, click Finish

to set up local support assistance.

Figure 12-88 Enable local support

The screen in Figure 12-89 appears.

Figure 12-89 Local Support Definitions

Main Page

Default Chapter5
- Table of Contents5
Notices15
- Trademarks16
- Authors17
Preface17
- Comments Welcome19
- Now You Can Become a Published Author, too19
- Stay Connected to IBM Redbooks19
Summary of Changes21
Chapter 1. Overview of the IBM Storwize V5000 Gen2 System23
- IBM Storwize V5000 Gen2 Overview24
- IBM Storwize V5000 Gen2 Terminology26
- IBM Storwize V5000 Gen2 Models28
  - IBM Storage Utility Offerings32
- IBM Storwize V5000 Gen1 and Gen2 Compatibility33
- IBM Storwize V5000 Gen2 Hardware34
- IBM Storwize V5000 Gen2 Terms41
- IBM Storwize V5000 Gen2 Features49
- Problem Management and Support55
- More Information Resources56
  - Useful IBM Storwize V5000 Gen2 Websites56
Chapter 2. Initial Configuration57
- Hardware Installation Planning58
  - Procedure to Install the SAS Cables59
- SAN Configuration Planning62
- FC Direct-Attach Planning64
- SAS Direct-Attach Planning66
- LAN Configuration Planning67
  - Management IP Address Considerations68
  - Service IP Address Considerations68
- Host Configuration Planning69
- Miscellaneous Configuration Planning70
- System Management71
  - Graphical User Interface (GUI)71
  - Command-Line Interface (CLI)72
- First-Time Setup73
- Initial Configuration77
  - Adding Enclosures after the Initial Configuration90
  - Service Assistant Tool96
Chapter 3. Graphical User Interface Overview99
- Overview of IBM Spectrum Virtualize Management Software100
- Overview Pane108
- Monitoring Menu108
- Pools Menu117
- Volumes Menu130
- Hosts Menu135
- Copy Services141
- Access Menu149
  - Users150
  - Audit Log Option151
- Settings Menu153
Chapter 4. Storage Pools165
- Working with Internal Drives166
  - Internal Storage Window166
  - Actions on Internal Drives169
- Working with Storage Pools178
- Working with Managed Disks193
- Working with External Storage Controllers220
Chapter 5. Host Configuration221
- Host Attachment Overview222
- Planning for Direct-Attached Hosts223
  - Fibre Channel Direct Attachment to Host Systems223
  - FC Direct Attachment between Nodes in a Storwize V5000 System223
- Preparing the Host Operating System223
- Creating Hosts by Using the GUI258
- Host Clusters281
- Proactive Host Failover307
Chapter 6. Volume Configuration309
- Introduction to Volumes310
- Create Volumes Menu321
- Creating Volumes Using the Volume Creation325
  - Creating Basic Volumes Using Volume Creation325
  - Creating Mirrored Volumes Using Volume Creation328
- Mapping a Volume to the Host331
- Creating Custom Volumes335
- Hyperswap and the Mkvolume Command344
  - Volume Manipulation Commands347
- Mapping Volumes to Host after Volume Creation349
  - Mapping Newly Created Volumes to the Host Using the Wizard349
- Migrating a Volume to Another Storage Pool355
- Migrating Volumes Using the Volume Copy Feature359
- I/O Throttling365
  - Define Throttle on a Volume366
  - Remove a Throttle from a Volume368
Chapter 7. Storage Migration371
- Storage Migration Wizard Overview372
- Interoperation and Compatibility372
- Storage Migration Wizard373
Chapter 8. Advanced Host and Volume Administration397
- Advanced Host Administration398
- Adding and Deleting Host Ports417
  - Adding Host Port418
  - Deleting a Host Port424
- Advanced Volume Administration427
- Volume Properties and Volume Copy Properties444
- Advanced Volume Copy Functions447
- Volumes by Host456
Chapter 9. Advanced Features for Storage Efficiency459
- Introduction460
- Easy Tier461
- Thin Provisioning488
- Real-Time Compression Software494
Chapter 10. Copy Services507
- IBM Flashcopy508
- Flashcopy Functional Overview513
- Implementing Flashcopy514
- Managing Flashcopy by Using the GUI536
- Volume Mirroring and Migration Options570
- Native IP Replication571
- Remote Copy580
- Consistency Protection for Remote and Global Mirror607
- Remote Copy Commands608
- Managing Remote Copy Using the GUI616
- Troubleshooting Remote Copy647
  - 1920 Error647
- Hyperswap650
Chapter 11. External Storage Virtualization663
- Planning for External Storage Virtualization664
- Working with External Storage667
Chapter 12. RAS, Monitoring, and Troubleshooting683
- Reliability, Availability, and Serviceability Features684
- System Components685
- Configuration Backup704
  - Generating a Manual Configuration Backup by Using the CLI704
  - Downloading a Configuration Backup by Using the GUI705
- System Update709
  - Updating Node Canister Software709
  - Updating the Drive Firmware723
- Monitoring725
  - Email Notifications and Call Home726
- Audit Log729
- Event Log731
  - Managing the Event Log731
  - Alert Handling and Recommended Actions735
- Support Assistance738
- Collecting Support Information748
- Powering off the System and Shutting down the Infrastructure759
  - Powering off759
  - Shutting down and Starting up the Infrastructure763
Chapter 13. Encryption765
- Planning for Encryption766
- Defining Encryption of Data At-Rest766
- Activating Encryption771
- Enabling Encryption780
- Configuring Additional Providers802
  - Adding SKLM as a Second Provider802
  - Adding USB Flash Drives as a Second Provider804
- Migrating between Providers806
  - Migration from USB Flash Drive Provider to Encryption Key Server806
  - Migration from Encryption Key Server to USB Flash Drive Provider807
- Recovering from a Provider Loss807
- Using Encryption807
- Rekeying an Encryption-Enabled System815
  - Rekeying Using a Key Server816
  - Rekeying Using USB Flash Drives818
- Migrating between Key Providers820
- Disabling Encryption821
Appendix A. CLI Setup and SAN Boot823
- Command-Line Interface824
  - Basic Setup824
- SAN Boot836
Appendix B. Terminology841
- Commonly Encountered Terms842
Related Publications859
- IBM Redbooks859
- IBM Storwize V5000 Publications and Support859
- Help from IBM859

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