Juniper MX10004 - Return Procedures for the MX10004 Chassis or Components; Return Procedure Overview

Return Procedures for the MX10004 Chassis or
Components
IN THIS SECTION
Return Procedure Overview | 223
Locate the Serial Number on an MX10004 Chassis or Component | 224
Contact Customer Support to Obtain a Return Materials Authorizaon for an MX10004 Router or
Component | 230
How to Pack an MX10004 Router or Component for Shipping | 231
If you need to return a hardware component to Juniper Networks, you need a Return Material
Authorizaon (RMA) number and the equipment serial number. The Juniper Networks Technical
Assistance Center (JTAC) can generate an RMA number. You may also need to locate chassis or
component details using the CLI or by referring to equipment labels. You then pack and ship the return.
Return Procedure Overview
If you need to return an MX10004 chassis or an MX10004 component to Juniper Networks for repair or
replacement, follow these steps:
1. Determine the serial number of the component. For instrucons, see "Locate the Serial Number on
an MX10004 Chassis or Component" on page 224.
2. Obtain a Return Materials Authorizaon (RMA) number from the Juniper Technical Assistance Center
(JTAC), as described in "Contact Customer Support to Obtain a Return Materials Authorizaon for an
MX10004 Router or Component" on page 230.
NOTE: Obtain an RMA number before you aempt to return any component to Juniper
Networks. Juniper Networks reserves the right to refuse shipments that do not have an RMA.
Refused shipments are returned to the customer through collect freight.
3. Pack the router or component for shipping, as described in "How to Pack an MX10004 Router or
Component for Shipping" on page 231.
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