Juniper MX10004 - Pack an MX10004 Chassis for Shipping

Follow this procedure if you want to return an MX10004 chassis or router component to Juniper
Networks for repair or replacement.
Before you pack an MX10004 router or router component:
• Ensure that you have taken the necessary precauons to prevent electrostac discharge (ESD)
damage. See "Prevenon of Electrostac Discharge Damage" on page 263.
• Pack your chassis or component using one of these sets of materials:
• Use the packing material from the replacement chassis or component.
• Retrieve the original shipping carton and packing materials.
If you do not have either set of packing materials, contact your JTAC representave to learn about
approved packing materials. See "Contact Customer Support to Obtain a Return Materials Authorizaon
for an MX10004 Router or Component" on page 230.
Ensure that you have the following parts and tools available:
• ESD grounding strap
• Electrostac bag for each component
• If you want to return the chassis:
• A 13/32-in. or 10-mm open-end or socket wrench to install the bracket bolts on the chassis and
shipping pallet
• An appropriate screwdriver for the mounng screws used on your rack
Pack an MX10004 Chassis for Shipping
The MX10004 router chassis is shipped in a cardboard box that has a two-layer wooden pallet base with
foam cushioning between the layers. The router chassis is bolted to the pallet base with four pallet
232