Juniper MX10004 - How to Pack an MX10004 Router or Component for Shipping

For instrucons on locang the serial number of the device or component you want to return, see the
following device instrucons:
• "Locate the Serial Number on an MX10004 Chassis or Component" on page 224
Before you request an RMA from JTAC, be prepared to provide the following informaon:
• Your exisng service request number, if you have one
• Serial number of the component
• Your name, organizaon name, telephone number, fax number, and shipping address
• Details of the failure or problem
• Type of acvity being performed on the device when the problem occurred
• Conguraon data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
• Service Request Manager: hps://support.juniper.net/support/
• Telephone: +1-888-314-JTAC (+1-888-314-5822), toll-free in the USA, Canada, and Mexico
NOTE: For internaonal or direct-dial opons in countries without toll-free numbers, see hps://
www.juniper.net/support/requesng-support.html.
If you are contacng JTAC by telephone, enter your 12-digit service request number followed by the
pound or hash (#) key for an exisng case, or press the star (*) key to be routed to the next available
support engineer.
The support representave validates your request and issues an RMA number for return of the
component.
How to Pack an MX10004 Router or Component for Shipping
IN THIS SECTION
Pack an MX10004 Chassis for Shipping | 232
Pack MX10004 Components for Shipping | 235
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