Error code Description Action
341.51 Motor 1 (Pick/Lift) motor no first encoder Go to “Option tray pick/lift motor service check” on
page 106.
341.52 Motor 1 (Pick/Lift) motor stop error
341.53 Motor 1 (Pick/Lift) PWM underflow (motor
overspeed)
342.54 Motor 2 (Separator/Passthru) motor no first encoder Go to “Option tray separator/passthrough motor
service check” on page 107.
342.55 Motor 2 (Separator/Passthru) motor stop error
342.56 Motor 2 (Separator/Passthru) PWM underflow
(motor overspeed)
344.57 Motor 3 motor no first encoder Go to “Option tray ACM motor service check” on
page 107.
344.58 Motor 3 motor stop error
344.59 Motor 3 PWM underflow (motor overspeed)
Option tray pick/lift motor service check
Action Yes No
Step 1
a Remove the option tray insert.
b Check the lift plate and gears for proper operation by moving the metal
plate.
Do the lift plate and gears move freely, and are they free of wear or
damage?
Go to step 2. Replace the tray insert.
Step 2
Check the pick/lift motor for the following:
• Gear tooth breakage
• Freedom of rotation
Is it free of wear or damage?
Go to step 3. Replace the tray.
Step 3
Check the cable J11 on the option tray controller card.
Is it properly connected and free of damage?
Contact the next level
of support.
Replace the tray.
4514-630, -635, -636
Diagnostic information
106