Lexmark MS610 Series Service Manual

Error code Description Action
990.xx An equipment check condition has occurred in the
specified device, but the device is unable to identify the
exact component failure—device can be:
• Engine, Duplex, Tray x, Env Feeder
• Output Bin x (Note: Used for single bin devices)
• Bins x to y (Note: Used for multiple bin devices)
Call the next level of support.
991.xx The specified device has detected an equipment check
in its controller board—device can be:
• Engine, Duplex, Tray x, Env Feeder
• Output Bin x (Note: Used for single bin devices)
• Bins x to y (Note: Used for multiple bin devices)
System software error service check
There are different types of 900.xx errors that can occur. There may be a communication problem (bad cable, network
connection, and so on) software issue, or a hardware problem with the controller board, or ISP (internal solutions port).
The communication and software aspects should be checked first. Determine if the problem is constant or intermittent.
Use the troubleshooting procedure below to isolate the issue. Take any notes as instructed. You will need that
information in the event you need to contact your next level of support.
Note: Before troubleshooting, determine the operating system used when the error occurred. If possible determine
whether a PostScript or PCL file was sent to the device when the error occurred. Ask the customer which Lexmark
Solutions applications are installed on the device.
Action Yes No
Step 1
POR the printer.
Does the error remain?
Go to step 2. The problem is solved.
Step 2
a Write down the exact 900.xx error code displayed on the device.
b Turn off the printer.
c Clear the print queues.
d Disconnect all communication cables, and remove all memory
options.
e Remove any installed ISP.
f POR the printer into the Diagnostics menu.
Does the error remain during startup?
Go to step 3. Go to step 6.
Step 3
Check all the cables connected to the controller board for proper
connectivity.
Are the cables properly connected?
Go to step 5. Go to step 4.
4514-630, -635, -636
Diagnostic information
99

Lexmark MS610 Series Specifications

General

Print Technology	Monochrome Laser
Print Speed	Up to 50 ppm
Print Resolution	1200 x 1200 dpi
Processor Speed	800 MHz
Standard Memory	256 MB
Maximum Memory	1280 MB
Maximum Paper Size	8.5 x 14 inches
Operating System Compatibility	Windows, Mac OS, Linux
Connectivity	Ethernet
Input Capacity	Up to 650 pages
Duplex Printing	Yes