Error code Description Action
959.30 Pensive library flagged an invalid argument(s) Replace the controller board. Go to “Controller
board removals” on page 184.
959.31 Pensive library flagged an invalid device address
959.32 Failure to init physical interface
959.33 Unknown/unexpected Error
959.34 System Pensive Bus Busy Error
959.35 Transmission Error
959.36 Pensive command is invalid due to unlocked device
status
959.37 Pensive command is invalid due to locked device status
959.38 Incremental counter id(s) are invalid
959.39 Invalid NV address
959.40 Invalid Pensive command Replace the controller board. Go to “Controller
board removals” on page 184.
960.xx RAM Memory Error—RAM soldered on the card is bad
961.xx RAM Memory Error—optional DRAM is bad Replace the bad memory card.
964.xx Download Emulation Cyclic Redundancy Check (CRC)
Error—checksum failure detected in the emulation
header or emulation file.
1 Disable the Download Emulation.
2 Program the download emulation into the
firmware card again.
3 If the above steps do not resolve the problem,
then replace the firmware card and download
the emulation again.
975.xx Network Error—unrecognizable network port Call the next level of support.
976.xx Network Error—unrecoverable software error in
network port
978.xx Network Error—bad checksum while programming
network port
979.xx Network Error—flash parts failed while programming
network port
980.xx Engine experiencing unreliable communication with
the specified device
Call the next level of support.
981.xx Engine protocol violation detected by the specified
device
982.xx Communications error detected by the specified
device—device can be:
• Engine, Duplex, Tray x, Env Feeder
• Output Bin x (Note: Used for single bin devices)
• Bins x to y (Note: Used for multiple bin devices)
983.xx Invalid command received by the specified device
984.xx Invalid command parameter received by the specified
device
4514-630, -635, -636
Diagnostic information
98
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